Honest_assistant
United States of America#2UPDATE EX-employee responds
Thu, November 24, 2011
You guys hire people we no even office exp. , I worked x 6 month as " Legal Asst." I learned my script, I saw the dispo letters .. 90% dismissed in your dreams, regular tickets 99.5 end up with fines, school etc. Besides that we have to put up with the nasty emails from Sherry Rich saying that anyday, anytime we can lose our job if we miss a call or what ever she decides.... I never worked for a company that will email those type of threats every single day about losing job with no warnings, if u want to reply to this , I will be more than happy to post pics of those daily emails from her. Dating the main guy doesn't give someone the right to treat people this way , further more Pay up what you owe to ex employees ---- you know. People need jobs but you just can not steal from them. I was amazing with the phones, al Almost 250 sales a month and what I got? Screw in almost $500 of my last pay check. And I'm not the only one, many people left over that. Start putting managers in charge because of their knowledge not because who they know or ......
Sandy
Ocala,#3General Comment
Tue, October 20, 2009
I have to say my son and husband both used them with excellent results!
I cant say enought good things about them.
Stephanie O
Tampa,#4UPDATE EX-employee responds
Thu, March 12, 2009
I worked at the tampa office and I know for a fact that it was part of our speach to inform each and every client the possible outcomes. I and the other 2 girls I worked with informed everyone if there were or weren't any guarantees. I also informed them that there may be a chance that they would receive points, may have to attend driving school, or they may even pay a fine. In addition, I informed them on cases where you were speeding 30 over you may be imposed a fine of up to $500. I've heard that from busier offices they may not be as detailed but I know for a fact that when someone calls in they are informed of the guarantees. Some people just dont want to listen. Also every client signs a retainer. Everything expressed over the phone or in person is on there is also explained in there for every county. Before we take any clients in you have to sign that. There are those that dont read what they sign so that is why the Tampa office takes that extra effort to explain to the client over the phone. Also if we email a client it is in our email that was set up. The most pertinant parts in the email are always bolded. I for one would set them up in red so that people would read. So for everyone who says they were screwed. I can guarantee it that all this was explained in the beginning maybe not in detail but Im sure if you had questions or concerns we would of explained it to you. The ticket clinic is not bad. It's for your conveinence. You dont have to sit for hours in court. You dont have to go to court at all and that could be 2, 3 or more times. They have gotten plenty of cases dismissed and also no points. It was rare that you get points and have to take school too. For those that say you could of just gone to school and not taken the points. Let me explain something on that. When you self elect some insurance companies take that as an admission of guilt. Also you can only take it a certain amount of times in your life time. When it's court ordered it can be as many times as the judge asks and if won't count against your self elections. You always have the option of self electing but I suggest that you contact your insurance carrier. I dont know about the other offices all I can tell you is hear-say but I can account only for the Tampa office that we inform all clients of anything possible that could happen. So for the ex-employee before me that said they dont care you may feel that way but we did care especially us at the tampa office. We went above and beyond to help those with toll violations that were facing suspensions and those who hire us when their ticket was due the next day.
Justme
Tampa,#5UPDATE EX-employee responds
Wed, March 11, 2009
I can say that most of us who worked here do explain there are no guarantees. I can vouch that some offices not all will explain that there may be court costs involved but so for those who are shocked when they get points, school, and a fine being that have a 3 page driving record I have nothing more to say than that the ticket clinic are not miracle workers it was bound to happen but then there are those who have ok or good driving records that get screwed by their mistakes. I have seen cases where the attorney has to be at the same place at the same time and if they can not get a continuance or covering attorney from another firm that they subcontract they will call the judicial assistants and have make a deal where they will tell them to pay the ticket no point and tag on a subpoena fee. In other instances there were cases I seen that something was filed incorrectly or not filed on time and warrants end up being created and many times the client won't know and it has to be fixed. Many times these clients will have warrants and we would pray that they wouldnt get pulled over again because if they would have they would go straight to jail. These attorneys dont really do anything for citations where i can say they do work are dui's and criminal cases. For tickets all they do is go in there and do case after case and if the cop shows up they plead no contest which you can do yourself and get you the no points maybe no school and you still have to pay the fine. So if you have time to go to court yourself I suggest doing so because you are just waisting your money. The ticket clinic only cares about it's attorneys they dont give a crap about thier clients or employees.
Angie
West Palm Bch,#6UPDATE Employee
Fri, November 23, 2007
I am an employee of The Ticket Clinic for 2 years who assisted the attorney assigned to Michael's case as well as Ted Hollander, Esq and we tried everything we could to get his ticket reduced but with having a driving record like he did the courts did not want to reduce the ticket. When Mike decided to hire us I explained to him that there are no guarentees for his case and he was well aware of the possible outcomes. Mike was given a full refund for his case and not charged for any work after he decided he did not want to continue with us. We also gave him the option to set for a trial but he disagreed. I kept in full contact with Mike via phone and email regarding his case and his options the whole time he was our client. There was nothing more we could possibly do to satisfy him our hands were tied by the courts decision based on his driving history. There never should have been a warrent issued by the court due to the fact that an attorney was assigned to him, it may have been an error in the court or by someone else, for what ever reason I do apologize for any inconveinience it may have caused but was not our fault. It is a fact that some counties and some states as well as judges are more strict than others.
Ted Hollander
West Palm Beach,#7REBUTTAL Owner of company
Wed, November 21, 2007
In business 20 years, over 500,000 tickets, over 80 % of our clients are repeat or referred by other clients. Over 90% success rate, cases dismissed, not guilty or no points. Some people can't be satisfied no matter what. , Mike called the office and said that his record is atrocious, and if he gets one more conviction he will lose his license. In fact, he had another ticket the same month. Mike admits that the lawyer told him based on his record, There are no guarantees The attorney did in fact attempt to get him no points, but due to his record and the excessive speed, was unable to do so, Mike was immediately contacted by our office and so advised. After all the work performed, pleadings filed, phone conversations with prosecutor, and scheduling court dates, when it was learned that we couldn't get him the results he wanted, he was given a full refund, and not charged for any work. He then told our office that he would hire a different attorney that could get him no points, and that we should do nothing further. After he was unable to get any lawyer to get him no points, he went to court himself and plead guilty. This attorney bent over backwards to satisfy this client, Mike even admits he asked, What else can I do for you He was honestly told originally no guarantees He was always communicated with, always took his phone calls. He was refunded all his money even though significant work was done. We want 100% client satisfaction. Mike, what else can do?
Njlawyer
Fair Lawn, NJ 07410,#8Consumer Suggestion
Wed, November 21, 2007
I'm am an attorney in New Jersey and I work closely with the Ticket Clinic on a regular basis. Their attorneys and staff have been consistently professional and courteous. Any time that clients have had issues or problems, the staff at the Ticket Clinic have been quick to assist and solve the problem. My office has never had any problem with the Ticket Clinic and I've worked with their staff and attorneys for well over a year. Angie in particular has always gone out of her way to assist my office or obtain information from clients when needed. There are times when the courts and their employees make errors. That is a fact of life in New Jersey and everywhere else. So, for those reading the initial complaint about the Ticket Clinic, please be aware that I have worked with dozens of clients referred to my office through the Ticket Clinic and we do our best to provide courteous and professional service.
Caroline
Weston,#9Consumer Comment
Wed, November 21, 2007
I have used The Ticket Clinic for years. Case dismissed every time. I cannot say enough good things about them.