- Report: #1242327
Complaint Review: The Unlock Pros - Internet
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Author Confirmed
Why?
The Unlock Pros
Internet, USA
Phone:
800-791-2754
Web:
http://www.theunlockpros.com
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The Unlock Pros Scammers Internet
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I made a purchase for unlocking my T-Mobile Galaxy S4 trough The Unlock Pros. It was a very bad idea! I was chatting with a person named Scott, and I told him that the Shopping Cart wasn't working when I tried to add the order for the T-Mobile IMEI repair/Unlock "file". I got the "Loading... Please Wait" message, and it wont go through. I tried the other Shopping Cart on the top of their webpage and I was able to get to the next page for Checkout. However, I was only trying to buy ONE order, but I got TWO orders for $49.95 ea, for a total of $99.90. Of course, I had to edit the Shopping Cart and get it right.
When I proceeded with the checkout using PayPal, I received a link to download a file, but it's for METRO PCS Samsung Galaxy M919N. I'm not sure how it happened, and I was trying to contact them but to no avail. I left a message a few times but nobody called me back and same for the ONLINE Customer Service Chat. I never got a reply back.
Of course, I did not download the file on the link because I did not want my transaction to be forfeited on the grounds of receiving an item from the merchant. All I wanted was to resolve my issue on having the wrong order to the correct one, but I did not get any reply from the Unlock Pros.
It was a total fail, and this company either has the worst customer service in the Universe, or simply a scammer preying on online shoppers. NEVER AGAIN.
I'm currently disputing my transaction with PayPal, and my Bank. I hope I get my money back, and they get shutdown.
