- Report: #366602
Complaint Review: The Working Person's Store - Lakeville Indiana
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Author Confirmed
Why?
The Working Person's Store
305 S. Michigan Street Lakeville, 46536 Indiana, U.S.A.
Phone:
877-652-9675
Web:
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The Working Person's Store The WORST customer service EVER!!!! Lakeville Indiana
I ordered a product (boots) on the 7th of August. My credit card was billed on the 11th of August. I received no contact regarding shipment nor had I received the item by the 19th, so I opened a customer service ticket online which according to the site is "The best way to contact us". Still no response as of the 22nd, so I submitted an update to the ticket asking again for the status of my order.
Meanwhile I tried the option of contacting "Live support" online chat, and though I continued to try MANY times, I was always directed to leave a message because no operators were available. I did leave messages, but those were also never returned. So, finally on the 25th of August, 18 days after placing my order, and 14 days after being billed, I called the company.
After waiting on hold for over half an hour listening to recordings of how great the company is, someone finally answered. The operator then told me that they were on backorder. When I asked why I was not contacted prior to this, he gave some excuse about their e-mail system malfunctioning. Even if this is true, it does not explain the lack of response from my repeated attempts to reach customer service just to ask a simple question of when I could expect to receive this item. I am told that by next Tuesday, which will be the 2nd of September, my item MAY be available.
Meanwhile I am out $112 with no product. Here is what their website says about this: "Your credit card will not be charged for any delayed items until such time the delayed item is shipped" Obviously a lie. I could have bought these boots elswhere, but the Working Person website boasts such great customer service and such easy returns that I decided to go with them.
In fact, here is another quote directly from their website: "Our customer service division is FANATICAL about giving our customers the very best service possible." I guess you can't believe everything you read, and I will DEFINITELY never make another purchase from them again. False advertisement at its finest. By far the WORST buying experience of my life, and as far as I am concerned this is a rip-off even if the product does arrive because of the time and frustration invested. If this company does something within the completion of my transaction to make me rethink my position, I will post an update. Until then, "Buyer Beware".
Mary
Chambersburg, Pennsylvania
U.S.A.
Meanwhile I tried the option of contacting "Live support" online chat, and though I continued to try MANY times, I was always directed to leave a message because no operators were available. I did leave messages, but those were also never returned. So, finally on the 25th of August, 18 days after placing my order, and 14 days after being billed, I called the company.
After waiting on hold for over half an hour listening to recordings of how great the company is, someone finally answered. The operator then told me that they were on backorder. When I asked why I was not contacted prior to this, he gave some excuse about their e-mail system malfunctioning. Even if this is true, it does not explain the lack of response from my repeated attempts to reach customer service just to ask a simple question of when I could expect to receive this item. I am told that by next Tuesday, which will be the 2nd of September, my item MAY be available.
Meanwhile I am out $112 with no product. Here is what their website says about this: "Your credit card will not be charged for any delayed items until such time the delayed item is shipped" Obviously a lie. I could have bought these boots elswhere, but the Working Person website boasts such great customer service and such easy returns that I decided to go with them.
In fact, here is another quote directly from their website: "Our customer service division is FANATICAL about giving our customers the very best service possible." I guess you can't believe everything you read, and I will DEFINITELY never make another purchase from them again. False advertisement at its finest. By far the WORST buying experience of my life, and as far as I am concerned this is a rip-off even if the product does arrive because of the time and frustration invested. If this company does something within the completion of my transaction to make me rethink my position, I will post an update. Until then, "Buyer Beware".
Mary
Chambersburg, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Michael Clarkson
Buchanan,Michigan,
U.S.A.
The Working Person's Store, Worst Customer Service Ever!!
#2UPDATE Employee
Fri, September 12, 2008
Dear Mary, first of all thank you for bringing this to my attention, I have checked your order and I would like to apologize for the unacceptable way in which your order was handled, there was an issue with the initial availability of your order so we placed the order with the manufacturer with the understanding that this boot was available to ship with immediate effect, this was not the case and for this I sincerely apologize. It appears that your issue has been compounded by everything going wrong that could possibly could go wrong and while this is not our usual customer experience that does not matter if it IS your experience. Whilst I cannot go back in time and fix everything that did go wrong I also cannot allow you to pay for something where you have had such an awful experience with and as such I am going to refund the balance of your order (I know we refunded 10% of your order for the inconvenience but in my opinion this does not go far enough) and have the shoes shipped to you at the earliest possible opportunity completely at our cost, to this end I have contacted the manufacturer with a view to finding a way to ship the boots to you as soon as is possible and to find out if we can locate a pair outside of the normal channels. Again I completely apologize for the trouble and inconvenience that you have encountered in placing this order with us, I understand your one goal when placing this order was to get a new pair of boots boots and so far we have failed you, whilst I cannot change your experience to date I hope that this goes some way to compensating you for bad experience, yours sincerely Michael, The Working Persons Store.
