- Report: #385153
Complaint Review: Thinkvacuums.com - Gator Vacuum Corp - Coral Springs Florida
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Thinkvacuums.com - Gator Vacuum Corp
9853 W. Sample Rd. Coral Springs, 33065 Florida, U.S.A.
Phone:
954-341-6072
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Thinkvacuums.com - Gator Vacuum Corp Refuse to refund my money even though I returned their merchandise! Coral Springs Florida
I needed to purchase a new central vacuum cleaner hose and attachments, so I found thinkvacuums.com on line and found what I thought I needed, but since this is the first central vac system I have ever had, I called thinkvacuums and asked them what I needed. They sent me the wrong hose. I then called them and they did not want me to send the hose back, they would send me a pigtail conversion kit. I received the kit, with no instructions on how to attach it. I then called thinkvacuums again and they indicated that they sent me the wrong pigtail conversion kit. They wanted to send me another kit, but I told them I was sending the hose back and wanted the correct hose. Once I received the correct hose, I attempted to use it with the new attachments I bought from thinkvacuums and the vacuum was blowing the dirt around, not sucking it up. I then took the old hose and vac head (which was left behind in the house we bought) and I attached that and it worked fine. I then called thinkvacuums again and told them that I was returning everything and I wanted my money back. These people are so rude, short with customers, and completely unhelpful. I paid a total of $390 for the vacuum hose and attachments, and they have only refunded me $153. They are claiming to the Better Business Bureau that the hose was used (DUH!). If I didn't use it, how would I know it worked properly. How can a business do this????? I want my money back and I'm not sure how else to go about getting it. They have no right not to return my money, when I returned all of their merchandise!
Jean
Dummerston, Vermont
U.S.A.
Jean
Dummerston, Vermont
U.S.A.
1 Updates & Rebuttals
Thinkvacuums
Coral Springs,Florida,
USA
Read the Return Policy
#2UPDATE Employee
Fri, February 05, 2010
Jean,
I understand your frustration on the situation. But if you had read the Return Policies for the company you would of seen that "A 10% restocking fee will be applied to all incoming returns. At our discretion, used items may be subject to a higher restocking fee if the item is deemed to be not sellable, abused etc. All items MUST be returned in like-new condition with original packaging, documents and accessories. Only after the item is received and inspected by our technicians, will we then credit back your account, minus any restocking fees and initial shipping. If you return merchandise that had free shipping we will deduct the shipping charges that we incurred from your credit."
By making the purchase you agreed to these terms. I apologize if you do not agree with them, but again, by making the purchase you accepted the terms.
To avoid anymore confusion in the future, be sure to read through the Return/Shipping Policies of any company.
ThinkVacuums
