beedee
Crockett,#2General Comment
Mon, December 06, 2010
The ad in the paper for the EZ Book is filled with with unsubstantiated claims regarding the quality and performance of the product. The ad
targets seniors with misleading photographs and images of the product. There is a no
refund policy unless the newspaper has a policy of not accepting ads from
retailers unless they offer refunds. Some consumers have received refunds,
others have not. The BBB has 221 complaints against this company, 156 of the
complaints are regarding product issues or refund/exchange issues. The company has
five different names on file. The company does not respond to BBB inquiries into consumer
complaints.
BBB rating is a big, red 'F'. Do not buy this product!
Companies customer phone service is argumentative and uncooperative. Their only option was an exchange and since the product is of such poor quality, compared to the claims in the print ad, an exchange is not acceptable. This company has no business being in business. They are a predatory company, relying on misinformation and false claims that target the elderly.
Their no refund policy speaks for itself.
I have contacted the local papers in my area. They have given an ultimatum to the company. Either give the refund or they won't be allowed to advertise in their newspapers. That might be the only way these scams can be stopped. If companies can't advertise products that mislead seniors, there is less chance of seniors getting scammed.
I agree with the original report. A family friend (senior) bought the EZ Book without asking for any help.
The ad in the paper for the EZ Book is filled with with unsubstantiated claims regarding the quality and performance of the product. The ad
targets seniors with misleading photographs and images of the product. There is a no
refund policy unless the newspaper has a policy of not accepting ads from
retailers unless they offer refunds. Some consumers have received refunds,
others have not. The BBB has 221 complaints against this company, 156 of the
complaints are regarding product issues or refund/exchange issues. The company has
five different names on file. The company does not respond to BBB inquiries into consumer
complaints.
BBB rating is a big, red 'F'. Do not buy this product!
Companies customer phone service is argumentative and uncooperative. Their only option was an exchange and since the product is of such poor quality, compared to the claims in the print ad, an exchange is not acceptable. This company has no business being in business. They are a predatory company, relying on misinformation and false claims that target the elderly.
Their no refund policy speaks for itself.
I have contacted the local papers in my area. They have given an ultimatum to the company. Either give the refund or they won't be allowed to advertise in their newspapers. That might be the only way these scams can be stopped. If companies can't advertise products that mislead seniors, there is less chance of seniors getting scammed.