- Report: #868699
Complaint Review: Thomas Somerville Company - rockville Maryland
Reported By:
anonymous -
Gaithersburg, Maryland, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Thomas Somerville Company
15901 somerville dr rockville, 20855 Maryland, United States of America
Phone:
3019488650
Web:
Categories:
Business Rating:
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Thomas Somerville Company no warranty what so ever rockville, Maryland
I purchased a home air conditioning unit from Thomas Somerville Company. I owned it for 1year and 6 months. I had a problem with the unit and called a local heating and air conditioning company to diagnose the problem. They said the unit had a leak in the coil which lead to the compressor not getting enough oil and locked up. Thomas Somerville said I didn't report it soon enough so they could warranty the product. I played phone tag with the big Northeast division rep and got the run a round from October to December. The whether got cold and I had to buy another unit and get it installed. I contacted the BBB and they received the complaint 12/16/2009. I gave up thinking Thomas Somerville was going to replace the unit, or even the coil and compressor only. They sell these products and need to back them up!
1 Updates & Rebuttals
coast
USAQuestions for anonymous Gaithersburg Maryland
#2Consumer Comment
Sat, April 14, 2012
The Thos. Somerville Co. web site indicates their products include a limited warranty. Maybe I misread something... What brand air conditioner did you purchase that comes with "no warranty what so ever"?
If there is no warranty, then why did you write, "Thomas Somerville said I didn't report it soon enough so they could warranty the product"?
