- Report: #307265
Complaint Review: Thompson Cigar - Tampa Florida
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Thompson Cigar
5401 Hangar Court Tampa, 33630 Florida, U.S.A.
Phone:
800-2372559
Web:
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Thompson Cigar Cheap Substituion - Indifferent Response Tampa Florida
*Author of original report: Thompson Cigar - Case Substitution - Forgot to mention
*Consumer Comment: Thompson
*UPDATE Employee: Resolving Thompson Cigar Issues
*UPDATE Employee: Resolving Thompson Cigar Issues
*UPDATE Employee: Resolving Thompson Cigar Issues
*UPDATE Employee: Resolving Thompson Cigar Issues
*Author of original report: Resolution in the works
I ordered the Gladiator Sampler from Thompson Cigar in January. Their catalog shows a metal case that has a foam interior with cutouts to hold 12 cigars, a humidifier, a bullet cutter and a guillotine cutter. The sampler also came with their humidor solution and twelve cigars. Cost was $59.00.
After ordering the sampler, I got a call from Thompson explaining that their humidor solution was back ordered, and it would not ship until March. They offered to ship me everything else, if I didn't want the solution. No thanks, I'll wait, doesn't the solution retail for around $25?
So I finally get the sampler, and actually get it in February, earlier than expected. But the case is nothing like the one shown and described. Just a cheap metal case. No foam padding to protect cigars, no humidifier, no cutters.
Naturally I am unhappy with this unexpected case and make a complaint through the website. The response I get from Linda of Internet Customer Service, is very indifferent. Just states they apologize for the inconvenience, but the case is no longer available, so they substituted it.
So I reply that I am unhappy with their substitution and their response to my complaint. I tell them I am no longer going to do business with them if this is how they do business and handle complaints and ask to be removed from all of their mailing lists.
Linda's response - We have removed you from our catalog and email lists as requested.
Mike33183
Seekonk, Massachusetts
U.S.A.
After ordering the sampler, I got a call from Thompson explaining that their humidor solution was back ordered, and it would not ship until March. They offered to ship me everything else, if I didn't want the solution. No thanks, I'll wait, doesn't the solution retail for around $25?
So I finally get the sampler, and actually get it in February, earlier than expected. But the case is nothing like the one shown and described. Just a cheap metal case. No foam padding to protect cigars, no humidifier, no cutters.
Naturally I am unhappy with this unexpected case and make a complaint through the website. The response I get from Linda of Internet Customer Service, is very indifferent. Just states they apologize for the inconvenience, but the case is no longer available, so they substituted it.
So I reply that I am unhappy with their substitution and their response to my complaint. I tell them I am no longer going to do business with them if this is how they do business and handle complaints and ask to be removed from all of their mailing lists.
Linda's response - We have removed you from our catalog and email lists as requested.
Mike33183
Seekonk, Massachusetts
U.S.A.
7 Updates & Rebuttals
Mike33183
Seekonk,Massachusetts,
U.S.A.
Resolution in the works
#2Author of original report
Thu, February 14, 2008
I was contacted through this site by a supervisor from customer service, Hoc Mai. I am very happy with the response, their apology and their assurance that the matter is being resolved. They gave me the option of getting the right case as soon as it's available or finding me a similar one if I don't want to wait.
Hoc
Tampa,Florida,
U.S.A.
Resolving Thompson Cigar Issues
#3UPDATE Employee
Wed, February 13, 2008
Thank You for your comments about Thompson Cigar. If you have a concern or problem with any issue. ..please feel free to contact via email [email protected] or call me direction @ 813-884-6344 ext 657. I'll be happy to address any of your concern or comments. Customer Service is our #1 Priority.
Hoc
Tampa,Florida,
U.S.A.
Resolving Thompson Cigar Issues
#4UPDATE Employee
Wed, February 13, 2008
Thank You for your comments about Thompson Cigar. If you have a concern or problem with any issue. ..please feel free to contact via email [email protected] or call me direction @ 813-884-6344 ext 657. I'll be happy to address any of your concern or comments. Customer Service is our #1 Priority.
Hoc
Tampa,Florida,
U.S.A.
Resolving Thompson Cigar Issues
#5UPDATE Employee
Wed, February 13, 2008
Thank You for your comments about Thompson Cigar. If you have a concern or problem with any issue. ..please feel free to contact via email [email protected] or call me direction @ 813-884-6344 ext 657. I'll be happy to address any of your concern or comments. Customer Service is our #1 Priority.
Hoc
Tampa,Florida,
U.S.A.
Resolving Thompson Cigar Issues
#6UPDATE Employee
Wed, February 13, 2008
Thank You for your comments about Thompson Cigar. If you have a concern or problem with any issue. ..please feel free to contact via email [email protected] or call me direction @ 813-884-6344 ext 657. I'll be happy to address any of your concern or comments. Customer Service is our #1 Priority.
Atlanta Guy
Atlanta,Georgia,
U.S.A.
Thompson
#7Consumer Comment
Fri, February 08, 2008
Yep, that's Thompson. Overpriced, terrible private label cigars. There are much better places to order from.....particularly that place in NC ( won't mention the name, as it will be removed ). Anyway, as you have learned, stay away from Thompson.
Mike33183
Seekonk,Massachusetts,
U.S.A.
Thompson Cigar - Case Substitution - Forgot to mention
#8Author of original report
Fri, February 08, 2008
I forgot to mention that I have also received the latest catalog, and they are still showing the same "unavailable" case and description for the sampler.
