- Report: #226458
Complaint Review: Thompson Cigar - Tampa Florida
-
Author Confirmed
Why?
Thompson Cigar
5401 Hangar Court Tampa, 33634 Florida, U.S.A.
Phone:
888-205-1913
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Thompson Cigar incorrect credit on cigars that were returned within 30 days Ripoff Tampa Florida
A purchase was made in late November for cigars and a humidor and when the cigars arrived they were determined not to be fresh.
I spoke with a sales rep, John, who told me to return the cigars only since I wanted to keep the humidor that I had specifically selected. He advised me that I would receive at least an $89 credit toward my original purchase cost of $124 which included a $20 2nd Day Air shipping charge.
I then placed a new order with him for different cigars at a cost of $111.
It has been a total exercise in futility to get the credit that was promised. Not only have I not received the credit but I am still being billed for the cigars that came with the humidor that I had returned.
I was to receive a call from a supervisor which never came as again promised. I will never buy from this company again since buying locally you know you are getting the customer service that you expect.
Thompson has testimonials which claim all kinds of excellent service but as a new customer my experience has been anything but good.
Robert
Hot Springs, Arkansas
U.S.A.
I spoke with a sales rep, John, who told me to return the cigars only since I wanted to keep the humidor that I had specifically selected. He advised me that I would receive at least an $89 credit toward my original purchase cost of $124 which included a $20 2nd Day Air shipping charge.
I then placed a new order with him for different cigars at a cost of $111.
It has been a total exercise in futility to get the credit that was promised. Not only have I not received the credit but I am still being billed for the cigars that came with the humidor that I had returned.
I was to receive a call from a supervisor which never came as again promised. I will never buy from this company again since buying locally you know you are getting the customer service that you expect.
Thompson has testimonials which claim all kinds of excellent service but as a new customer my experience has been anything but good.
Robert
Hot Springs, Arkansas
U.S.A.
3 Updates & Rebuttals
Robert
Hot Springs,Arkansas,
U.S.A.
correction on credit due
#2Author of original report
Thu, December 21, 2006
Edward, supervisor of Thompson, made right the problem with the incorrect credit to my satisfaction. He also expressed his apologies for what happened and wants me to continue to be a customer.
Robert
Hot Springs,Arkansas,
U.S.A.
correction on credit due
#3Author of original report
Thu, December 21, 2006
Edward, supervisor of Thompson, made right the problem with the incorrect credit to my satisfaction. He also expressed his apologies for what happened and wants me to continue to be a customer.
Robert
Hot Springs,Arkansas,
U.S.A.
correction on credit due
#4Author of original report
Thu, December 21, 2006
Edward, supervisor of Thompson, made right the problem with the incorrect credit to my satisfaction. He also expressed his apologies for what happened and wants me to continue to be a customer.
