- Report: #355065
Complaint Review: Thompson Cigar - Tampa Florida
-
Author Confirmed
Why?
Thompson Cigar
thompsoncigars.com Tampa, Florida, U.S.A.
Phone:
800-237-2559
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Thompson Cigar Poor Customer Service/Shipping Tampa Florida
I am a one and one time only customer of Thompson Cigar. I waited on hold for approximately 30 minutes to have my call answered by a person with a minimal command of the English language and a very short temper. I asked to order a sampler and was told that I had to order an upgraded version to get the cigars pictured for certain. I took my chances with the advertised special. I called Friday and was told my order would ship Monday. I called Monday and was told it shipped. According to the UPS tracking number it did not begin shipping until Wednesday.
When I called to ask about this I was given a run-around with an explanation blaming UPS for not coming to the Warehouse often enough to pick up. Each and every time I called, even when it was to complain, I was pressured to buy more things including expensive humidors, accessories and club membership. This was by far the most annoying part. I went so far as to say "I just want to order this one product and get off the phone, is that okay?" And was told that if I just listened there would be better things to buy.
That's it for me. Hopefully my first order will show up, and I will be done with this company.
Displeased Buyer
Lower Burrell, Pennsylvania
U.S.A.
When I called to ask about this I was given a run-around with an explanation blaming UPS for not coming to the Warehouse often enough to pick up. Each and every time I called, even when it was to complain, I was pressured to buy more things including expensive humidors, accessories and club membership. This was by far the most annoying part. I went so far as to say "I just want to order this one product and get off the phone, is that okay?" And was told that if I just listened there would be better things to buy.
That's it for me. Hopefully my first order will show up, and I will be done with this company.
Displeased Buyer
Lower Burrell, Pennsylvania
U.S.A.
4 Updates & Rebuttals
Prissy
Atlanta,Georgia,
U.S.A.
Strange
#2Consumer Comment
Thu, July 24, 2008
My hubby has ordered from Thompson's on several occasions, and has never had any problems. But, he orders online, not by phone. Perhaps the OP should try that method instead.
Prissy
Atlanta,Georgia,
U.S.A.
Strange
#3Consumer Comment
Thu, July 24, 2008
My hubby has ordered from Thompson's on several occasions, and has never had any problems. But, he orders online, not by phone. Perhaps the OP should try that method instead.
Prissy
Atlanta,Georgia,
U.S.A.
Strange
#4Consumer Comment
Thu, July 24, 2008
My hubby has ordered from Thompson's on several occasions, and has never had any problems. But, he orders online, not by phone. Perhaps the OP should try that method instead.
Prissy
Atlanta,Georgia,
U.S.A.
Strange
#5Consumer Comment
Thu, July 24, 2008
My hubby has ordered from Thompson's on several occasions, and has never had any problems. But, he orders online, not by phone. Perhaps the OP should try that method instead.
