Thoroughbred
Gansevoort,#2UPDATE Employee
Sat, December 30, 2006
We tried to contact this customer and left voice mail messages for him when we found out the seat we were sending him was damaged. We had to fax him a note in order to get him to call. We then immediately credited this customer when we reached him as per his request. We had offered to find him another part but he refused. We will not ship inferior products to our customers. He ordered a part, we were unable to produce, we refunded his money. What else should we have done?