Buffy
Las Vegas,#2REBUTTAL Owner of company
Sun, June 12, 2011
Under the D & R Balloons review, "Anonymous" from California wrote about calling another hot air balloon company to help celebrate her daughter's 18th birthday since she wasn't pleased with D & R's policies and procedures.
I am the person she contacted at the "other company" (Adventure Balloons). She claimed that I was "out of breath and walking and talking on a cell phone." I was given the wrong medication, Methatrexate, in 2009. Sadly, it worked it's way into my lungs and in March 2010, I was diagnosed with two (2) fatal lung diseases and I'm only working with 50% lung capacity. My voice, on a good day, sounds fine except I sound out of breath (because I am - talking)but on a bad day, I sound like a robot talking and sound as if I've just run a marathon - with no marathon in site. I am definitely short of breath most of the time.
"Anonymous" from California is absolutely correct in stating that I give out our [email protected] email address (website: www.deafkidskamp.com) in order to hide surprises.We send out "mini-contracts" to our potential passengers so they know what they are getting and we have, in writing, their credit card authorizations - signed and dated and their credit card information completed by them. We do no financials over the phone due to identity theft and this protects our passengers and us. If "anonymous" would have checked our www.deafkidskamp.com website and our www.smilerides.com website, she/he would have been able to validate the validity of both. We have had many many customers/passengers who are appreciative of us not doing financials over the telephone and emailing/faxing them our two credit card authorizations (mini-contracts). Therefore, our passengers know exactly what they are getting and we have permission to process their credit cards. We have a deadline of 3 days in which to return the authorizations. If the passengers do not return them within 3 days, we release their date of flight for others to use. If we do get the authorizations within 3 days, we process their credit card and their "Pre-paid Flight Packet of Information" and either mail it to them or deliver it to their hotel for their arrival. OR
if "anonymous" was making the reservation within 24-72 hours, the credit card does not have time to clear and we accept CASH only for those flights and we go to the hotel/motel and deliver our "Pre-paid Flight Packet of Information" to our passengers in exchange for their cash. They also get a receipt and a copy of the "mini-contract" that they have signed reflecting a "cash" purchase.
We are a home based office and we are not "zoned" for walk-in traffic to purchase flight certificates.
We have been in the ballooning business since 1979 and flying in las Vegas since 1999 and have celebrated anniversaries, proposals, birthdays, "bucket list", and "just because" events in our balloons with satisfied customers.
We have provided a free one week residential kamp to over 600 deaf children only from 1992 - 2009 (I had to stop the Deaf Kids' Kamp due to my lung disease). However, we now have "Deaf Kids' Funding" at the same website. So our kamp and ballooning companies have been in existence for many many years and we are not on this earth to scam/Fraud/deceive anyone.
I'm sorry that "anonymous" from California did not follow through with our company. We have done many many successful flights over the years and pride ourselves in our service and our policies and procedures. Please see our website at: www.smilerides.com
John
89031,#3Consumer Comment
Sun, March 13, 2011
What a wonderful Experience!! The flight was superb. The staff was friendly and professional. Doug from D&R Balloons in Las Vegas is an excellent pilot. Returned to meeting spot without any problems. Everything was explained perfectly. No hidden charges. Well worth the money. I will probably schedule another flight in the future.