- Report: #235878
Complaint Review: Tiger Direct - OnRebate - , Internet
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Tiger Direct - OnRebate
,, Internet, Canada
Phone:
800-800-8300
Web:
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Tiger Direct - OnRebate Rebate Center rebate ripoff took a chunk out of my wallet Internet
I purchased computer parts from Tiger Direct on Dec. 28-06 with the advertised prices (Intel CPU)$81.85 less a $50 rebate and a motherboard advertised for $62.55 less an$18 rebate. I recieved the products and applied for my rebates right away (Jan.8-07) but when I check my rebate status for the CPU it says "no claim found". Then I check the rebate for the motherboard it tells me all the processing has been completed since Jan 12-07 but the payment is still sitting there not sent. I even forfeited $1 from the rebate price to have it sent without the waiting as the rebate site (OnRebate) advertises. I tried contacting both the rebate centers and Tiger Direct but no one helps me. Lately whenever I call the toll free number at the rebate centers they hang up on me before I ever get to speak. This has been going on for more than a month.
Jack
lasalle, Ontario
Canada
Jack
lasalle, Ontario
Canada
2 Updates & Rebuttals
Alex
Miami,Florida,
U.S.A.
Help with your rebate
#2UPDATE Employee
Thu, June 28, 2007
Dear Customer: We apologize for any inconvenience you may have experienced, and if the issue has not yet been resolved, I would be glad to assist you. To begin, please email me at [email protected] with your Tiger Direct order number in the subject line, as well as a brief summary of your rebate situation in the body of your email. If you have your rebate tracking number(s), you can include that also. Your issue will be researched, and we look forward to achieving a resolution for you as promptly as possible. Sincerely, Alex Tiger Direct Customer Service/Web Response
Jack
lasalle,Ontario,
Canada
NO RESPONSE
#3Author of original report
Sun, February 25, 2007
since I filed my report here i've been reading some other complaints similar to my own. I've been check almost daily to find the same status... Status Date/Time YES User applied for OnRebate 1/7/2007 5:49:29 PM YES Email was sent for Confirmation 1/7/2007 5:49:29 PM YES Email was confirmed by the user 1/7/2007 5:59:16 PM YES Printed out the rebate registration, awaiting receipt of documentation 1/7/2007 5:59:53 PM YES The Rebate was accepted 1/12/2007 2:33:03 PM NO Payment Sent I even gave them the fee to send process the rebate without the waiting period. They claim payment to be sent out within 3 days of rebate acceptance. It's been more then a month. Whenever I try to call them on the phone they hange up on me. I e-mail them and I get no reply. I've since sent a complaint to the FTC and the Consumer Protection Agency. I did try the BBB in Miami but they didn't respond. What I don't understand is since there are so many people who filed complaints here and the FTC and so on then why aren't these companies stopped in their illegal acts?Now it's wait and see. To everyone else who gets in the same jam, GOOD LUCK! it may be engaging in deceptive or unfair practices in violation of Section 5 of the Federal Trade Commission Act.
