- Report: #201573
Complaint Review: Tiger Direct & OnRebate - Miami Florida
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Author Confirmed
Why?
Tiger Direct & OnRebate
7795 W Flagler St. Suite 35 Miami, 33144 Florida, U.S.A.
Phone:
800-888.6111
Web:
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Tiger Direct & OnRebate Rebate on 32" Niko is a ripoff Miami Florida
Wish I had come accross this board before ordering through Tiger Direct. I ordered the Niko 37" LCD TV for $799.99 not includeing the $100 mail in rebate. I sent in what I thought to be the correct documents to get my rebate. I later recieved an email stating that my rebate had been declined because I did not provide the correct UPC Barcode to Varify my purchase. This would not be an issue had I kept the hugh box that it came in.
As any normal person would do I gathered what I thought to be the corrct documents and I through the large box away. I believe that is what they are conting on. Evidently what I sent in was a barcode for the invoice. After talking to both Tiger Direct and Onrebate.com I was told that they would need my pruff of purchase to process my request. I
t's funny how a copy of the invoice and 799 mising from bank account don't count as proof of puchse. I will be posting a warning on our employee intranet at work about Tiger Direct. Although I may not get my $100 back if I can stop just %1 percent of the 60,000 employees from buying from Tigerdirect then I might feel satisfied.
Brad
Round Rock, Texas
U.S.A.
As any normal person would do I gathered what I thought to be the corrct documents and I through the large box away. I believe that is what they are conting on. Evidently what I sent in was a barcode for the invoice. After talking to both Tiger Direct and Onrebate.com I was told that they would need my pruff of purchase to process my request. I
t's funny how a copy of the invoice and 799 mising from bank account don't count as proof of puchse. I will be posting a warning on our employee intranet at work about Tiger Direct. Although I may not get my $100 back if I can stop just %1 percent of the 60,000 employees from buying from Tigerdirect then I might feel satisfied.
Brad
Round Rock, Texas
U.S.A.
2 Updates & Rebuttals
Brian
Alpharetta,Georgia,
U.S.A.
be careful with rebate process!
#2Consumer Suggestion
Thu, July 20, 2006
Tiger Direct ripoff Naperville Illinois i ordered a hp nx6110, the ca software bundle with three rebates plus 256 mb memory. even though the process is intense, i received all three rebates and took the fast pay option. additionally, they gave me an rma for the memory because i ordered the wrong type. even though i opened it, they credited to my credit card. all was done in a timely manner. my advice to potential customers is to call and ask if you have any doubt about the rebate rules. i sent the incorrect upc for the computer because there was a upc on the small box the computer was packed in, which was the wrong upc. the correct one was on the master carton. i learned this by calling after my denial and dealing with a nice gentleman names Jesus. in fact, all my phone dealings were professional and courteous, and afer all is said and done, i feel badly because i acted like an a*s on the phone after reading the rip off reports and even acused them that their business model is to not pay rebates. i was told how to resubmit my rebate which i received within a week. i don't work for tiger direct or on rebate, but understand both sides of the process, was a skeptic, and now am a happy customer. the computer was a deal, the ca sofware bundle was free after rebates, and the fact that they credited me for the opened memory should defend the bad press they get. Brian alpharetta, Georgia
Brad
Round Rock,Texas,
U.S.A.
I would like to retract my report of Tiger Direct & Onrebate,com - I should have given Onrebate enough time to address my concerns before posting
#3Author of original report
Wed, July 19, 2006
As stated in the title of my post I would like to retract my compliant regarding Tigerdirect & Onrebate.com. At the time I posted this I was upset about a misunderstanding between myself and Tiger/Onrebate.com. Had I exercised some patience and allowed Onrebate time to review my case I would not have submitted this compliant. The very next morning after posting my compliant I was contacted by the Mr. Gollan the CEO of Onrebate.com. The fact that he personally called me to respond to my compliant that I had emailed to his company reflects Onrebate.com's commitment to customer satisfaction. Mr. Gollan took the time to explain the processes involved in getting the rebate for my Niko LCD TV, and the guidelines to which rebates are approved and denied. It is clear to me that Onrebate or Tigerdirect do not benefit from denying Manufacturer rebates, in fact they only stand to gain from a positive customer experience. With that said I would suggest to anyone looking at purchasing from Tigerdirect and using Onrebate.com to redeem your rebate to pay close attention to the directions. In the event that an error occurs I would recommend that you have patience and contact Onrebate.com and keep a level head and work towards a solution. I can attest that the issues you may experience can be resolved. Bottom line I should have given Onrebate enough time to address my concerns before posting. I would have saved myself the trouble of submitting the original complaint and writing this post as well. My thanks to Bill and his team at Onrebate for getting my issue resolved.
