Complaint Review: Tiger Direct - OnRebate.com - Boca Raton Florida

This is Sept. 2007. Now, two years later, I got my rebate checks! Thank you, OnRebate and TigerDirect.

Alex, I saw your message at my3cents.com and at ripoffreport.com. My order numbers are: #E2491742 and #E2535562 My rebate numbers are: Confirmation Number: http://www.onrebate.com/Status.aspx?conf=A3QY9MPANBKTFPT8 Confirmation Number: http://www.onrebate.com/Status.aspx?conf=TQA4HCC2R2HQY7TS Confirmation Number: http://www.onrebate.com/Status.aspx?conf=YTRPXX2PEB9VY3HR It has been 1 year and 8 months since my purchase. All I get from Tiger Direct and Rebate.com are empty promises. Where is my money? I'm still waiting. Nathan

I wrote to you at the e-mail address you listed. [email protected] I sent the same e-mail to: [email protected] [email protected] [email protected] Yet none of you have written me back with a solution and of course the rebate checks have still not arrived in the mail. When will Tiger Direct take responsibility and actually do something? Sincerely, Nathan

Alex, I sent the e-mail as you instructed. Now I want to see TigerDirect actually get my checks to me in the mail. If you do, I'll come back here and say: "THANK YOU". But if you don't, I'll also come back and let everyone know that all you people at TigerDirect and OnRebate.com do is make EMPTY PROMISES. So show me I'm wrong! I'd love to be wrong in this case! Sincerely, Nathan

Please email your Tiger Direct order number or rebate tracking number to [email protected], and type "Attn: Alex" in the subject line. Be sure to also copy and paste the following link to this thread in the body of the email: http://ripoffreport.com/reports/ripoff239008.htm I will forward the email to the proper agent who will assist with rebate compensation. Sincerely, Alex

Dear Alex, I already mailed everything in as TigerDirect suggests in February of 2006. I used the address you mentioned. Tiger Direct Attn: Customer Service 7795 West Flagler Street, Suite 35 Miami, FL 33144 I have also called Tiger Direct on the phone. I found one very helpful person. Her name is Lorena Bezerra. I have been corresponding with her via e-mail for several months now. On March 30th 2007 Lorena told me she had been in touch with OnRebate.com and that I would have the checks within 5 to 7 business days. Guess what? Today is April 26th and nothing has been received. So who is telling lies? 1. OnRebate.com for promising the checks that never arrive. 2. TigerDirect for guaranteeing customers that they will get their checks. I have wasted so much time on all of this that I am no longer doing it for the money. It is a matter of principle. Why should a company make promises they do not plan to keep? Just sell your products but don't tell people they are going to get a rebate when it doesn't happen! I am typing this on the computer that I built with components from TigerDirect. It works great! But the rebates thing in my case has been a nightmare! Prove me wrong! Send me my checks! Sincerely, Nathan

Dear Customer: At Tiger Direct, our aim is to completely satisfy your experience with us and to assist you fully concerning your rebate claims. If you followed the vendor's rebate terms and conditions completely and have waited through the suggested processing time period, but have not been paid or were denied despite following directions, please fax or mail us copies of everything you mailed (including the postal receipt or postmark information) to 305-415-2924. You can also mail it to: Tiger Direct Attn: Customer Service 7795 West Flagler Street, Suite 35 Miami, FL 33144 Please review the information provided prior to submitting your rebate claim to us. As always, we are committed to assisting our customers in providing a resolution to any problem. Should you have any questions, please feel free to email me at [email protected], and be sure to include your order number or rebate tracking number in the subject line. Sincerely, Alex TigerDirect.com Customer Service