Complaint Review: Tiger Direct Onrebate.com - Miami Florida Internet

computer world solution, inc. Address: 945 North Edgewood Ave. Building G City: Wood Dale State: IL Zip: 60093 Country: United States Phone: (630) 694-1400 Fax: Email: [email protected] On the Web: www.x2gen.com Hello, First I'd like to say how much I love the monitor! It's a great value for the price. Unfortunately, the rebate process through OnRebate.com has been horrendous. I'm still waiting for my rebate. I purchased the monitor in December 2005 This is the summary of my experience: I purchased an X2Gen 19" LCD Monitor in December 2005. I filed for the rebate according to the rebate instructions on January 5th 2005. On January 14th OnRebate emailed stating they didn't receive my rebate request. On January 25th I received an email stating my rebate status had been updated with a link to click to check it out. The update stated I didn't sign the form On January 25 I emailed back to find out what then next step was. On January 30th I emailed a second request asking the same question. I received and email with a reference number stating someone will get back to me in 72 hr. I'm still waiting. On February 20th I filed a report on Rip-Off.com ON March 2nd "Nadina" from On rebate posted a rebuttal stating all forms must be signed to show the consumer has agreed to Onrebates terms and that I should email her my info and she will get me my rebate. Nadina didn't post an email address On March 2nd I requested the email address. Today is March 10th and I have not received a reply. By using the onrebate site you are agreeing to the terms. It's spelled out in their privacy policy. Therefore, I agreed by virtue of using the site to submit my rebate. Onrebates form has a check list of import things to check before sending in for your rebate. Consumer signature is not one of the things listed. Onrebates tracking number for the correspondence is REF:FLGK2Q8DNCCBPJCU] The most recent correspondence in the last few days involves a "Nadina" at Onrebate telling me to email her and she will tell me how to resubmit the rebate. She did not include her email in the correspondence. She provided it after I posted she didn't include her email address. I then emailed her and the email was returned. When I posted that she told me I had made a mistake in her address since she received other emails the same day. I copy and pasted the email address she posted. Here is the bounce info from the email: he original message was received at Mon, 13 Mar 2006 22:46:48 -0600 from d149-67-107-4.clv.wideopenwest.com [67.149.4.107] ----- The following addresses had permanent fatal errors ----- (reason: 550 5.0.0 ... User unknown) (expanded from: ) ----- Transcript of session follows ----- ... while talking to smtp.wideopenwest.com.: >>> RCPT To: <<< 550 5.0.0 ... User unknown 550 5.1.1 ... User unknown I have filed complaints with the Florida Attorney General's Office, the FTC, the BBB and other agencies. What are you willing to do to get my rebate to me? Sincerely, Patty Heugel 13549 Richards Dr. Strongsville, OH 44149

Joseph Dunne is an Officer/Director for Tiger Direct and Onrebate.com. Certainly this shows a connecttion between the businesses. This info can be found at Sunbiz.org, the Florida Corporation Portal. Tiger Direct and Onrebate have the same street address listed. Onrebate, however does not list a suite number. Tiger direct lists Suite 35. My next step is to contact the Florida Attorney General's office, the Ohio Attorney General's office and the Internet Fraud Complaint Center. I am also contacting the BBB in Ohio and Florida as well as the Chamber of Commerce in Miami Florida.