Ernie E.
MIAMI,#2UPDATE Employee
Wed, May 11, 2011
Dear Customer,
We apologize for the inconvenience, please contact me at [email protected] with more details such as your order number so I may investigate into this issue to assure your case was handled properly and efficiently.
We appreciate all comments and suggestions to better improve our service to you the consumer.
I look forward to hearing from you,
Best Regards.
jefferzbooboo
Sherwood,#3Author of original report
Mon, May 09, 2011
I finally got someone that I could talk to instead of getting the normal answers. When I called in before I placed the order I asked how to go about paying with a money order. I got told put everything I wanted in a shopping cart, print it off and include the money order with what I wanted. Well they lady today told me that I have to call in the order over the phone, then send the money order amount in. From the time I printed off the order and it cleared the bank, the price on something had increased by $5 so I was $5 short with my money order. She had a supervisor waive the $5 and it is being shipped as we speak. I still lost out on a $10 rebate I probably wasn't gonna get anyways, I'm just happy to be getting my stuff after 3 weeks of waiting.