Phil Dann
St. Petersburg FL,#2UPDATE Employee
Wed, September 17, 2008
The September 15, 2008, post does not apply to this situation. It was posted in error.
Phil Dann
St. Petersburg FL,#3UPDATE Employee
Mon, September 15, 2008
Even though this complaint is almost ten months old, we only learned of it about a week ago. We have reviewed our file and make the following response (which is the same as the response we made to the BBB in October of 2006). At the time the complainant (who was not our customer or client) signed the contract for purchase of the timeshare, she received a closing introduction document which stated, in part, Our investigation is limited to determining the status of maintenance / assessments, the next available year of use, confirming ownership, and whether there is resort financing on the unit. If a buyer desires proof of the unit layout, the nature of the week (red, white, high season, et cetera), whether it's poolside, beach front, ocean view, or whatever, it is up to him to obtain satisfactory proof. The information in our ad is supplied by the seller or an exchange company; we do not verify it. Although she acknowledges receipt of this document, she ignores the fact that she failed to verify that the timeshare was as advertised. She now seeks to place blame for her failure on Timeshare Adventures. Philip W. Dann, Esq. Closing Department Timeshare Adventures, Inc.
Phil Dann
St. Petersburg FL,#4UPDATE Employee
Mon, September 15, 2008
Even though this complaint is almost ten months old, we only learned of it about a week ago. We have reviewed our file and make the following response (which is the same as the response we made to the BBB in October of 2006). At the time the complainant (who was not our customer or client) signed the contract for purchase of the timeshare, she received a closing introduction document which stated, in part, Our investigation is limited to determining the status of maintenance / assessments, the next available year of use, confirming ownership, and whether there is resort financing on the unit. If a buyer desires proof of the unit layout, the nature of the week (red, white, high season, et cetera), whether it's poolside, beach front, ocean view, or whatever, it is up to him to obtain satisfactory proof. The information in our ad is supplied by the seller or an exchange company; we do not verify it. Although she acknowledges receipt of this document, she ignores the fact that she failed to verify that the timeshare was as advertised. She now seeks to place blame for her failure on Timeshare Adventures. Philip W. Dann, Esq. Closing Department Timeshare Adventures, Inc.
Phil Dann
St. Petersburg FL,#5UPDATE Employee
Mon, September 15, 2008
Even though this complaint is almost ten months old, we only learned of it about a week ago. We have reviewed our file and make the following response (which is the same as the response we made to the BBB in October of 2006). At the time the complainant (who was not our customer or client) signed the contract for purchase of the timeshare, she received a closing introduction document which stated, in part, Our investigation is limited to determining the status of maintenance / assessments, the next available year of use, confirming ownership, and whether there is resort financing on the unit. If a buyer desires proof of the unit layout, the nature of the week (red, white, high season, et cetera), whether it's poolside, beach front, ocean view, or whatever, it is up to him to obtain satisfactory proof. The information in our ad is supplied by the seller or an exchange company; we do not verify it. Although she acknowledges receipt of this document, she ignores the fact that she failed to verify that the timeshare was as advertised. She now seeks to place blame for her failure on Timeshare Adventures. Philip W. Dann, Esq. Closing Department Timeshare Adventures, Inc.
Phil Dann
St. Petersburg FL,#6UPDATE Employee
Thu, September 04, 2008
Although this may appear to be a belated respone, Timeshare Adventures did not become aware of this posting until a week ago. We have throroughly reviewed our records and based on that review, offer the following response. (Documentation is available provided the buyer and complaining party, Pamela, will agree to its release.) A check drawn on our escrow account to pay off the mortgage was forwarded to Marriott on September 26, 2007. That check cleared on October 4, 2007. Unfortunately, due to our miscalculation the check was approximately $850.00 short of the required amount. Marriott notified us of this by a letter faxed to us on November 15, 2007. We immediately contacted the sellers and advised them of the mistake and requested that they pay the outstanding balance. On December 12, 2007, we advised Pamela by telephone that the sellers anticipated making the payment directly to Marriott by the 15th of the month. On December 26, 2007, the sellers advised us that the balance had been paid by electronic transfer. This information was relayed to the buyer by phone on the same date. On December 28, 2007, we confirmed with the owner modifications offfice at Marriott that the mortgage had in fact been paid off and that the transfer would be completed in Marriott's records that day. A copy of the recorded deed and checks to pay Mariott's transfer fee and its fee for waiving its first right of refusal had been mailed to Marriott on October 11, 2007. Those checks cleared on October 19 and 22, 2008. Marriott's advice to Pamela that it had no knowledge of the transfer was obviously incorrect as it had recived notice and proof of the sale no later than shortly before October 19 when the first of the checks sent to it with the notice of the sale cleared. Pamela's statement that she should not be held responsible for our error is correct. Had the seller failed to pay the balance, we would have paid it and the pursued the seller for reimbursement to us. Fortunately that wasn't necessary and Pamela officially became owner before the end of 2007. As her first use was to have been in week 28 of 2008, it seems to have been a no harm, no foul situation. We have apologized to Pamela for her inconvenience and discomfort and reiterate that apology. Timeshare Adventures, Inc., strives to deliver a first rate product and services to those with whom it deals. On those very rare occasions when we make mistakes, we are fully prepared to remedy them at our at our expense if necessary. We are, after all, only human but we are also responsible humans. Philip W. Dann, Esq. Closing Department Timeshare Adventures, Inc. (800) 581-7330