Drew
cleveland,#2UPDATE EX-employee responds
Thu, March 01, 2012
I'm an ex employee of Time Warner Cable Northeast Ohio and the information you gave is wrong about if the Social Security Number is different the new Subscriber would be ok for service despite a past due bill at the address. If she lived at the house where her father ran up the cable bill and didn't pay and can't prove that she did not live there, the the old bill will have to be paid before her service can continue. The purpose is to keep family members or friends from not paying bills and then simply have another house member get cable in their name.
This is the problem with TWC they get rid of CSR's who know the job after being their at least a year to two years and bring in new Customer Service Representatives who haven't learned the job thoroughly. The turnover at TWC is astounding and the company is constantly training and hiring new reps. Most CSR's only last three to six months. Many quit, others get fired. The pay is embarrassingly for what they want you to do: billing, troubleshooting and upsales. And the sales commissions are a joke.
TWC treats its employees as bad as they do their subscribers.
The_Carp
United States of America#3UPDATE Employee
Wed, February 01, 2012
I am an employee of Time Warner Cable, and to my understanding, the policy for accounts and addresses. As long as there is a different social security number on the account you should have no issues, and once someone realizes it, the matter will be handled. However, if you are attempting to "revive" his account, then they will hit you with his fees. I have the same name as my father and I have run into issues with payments with Time Warner before, but it took a few phone calls before I could get it resolved.