Complaint Review: Timeless Reflections - Spring Valley Illinois

I am writing in response to my previous post, after posting this Rob contacted me immediately and we were able to remedy my issues with the company and the remaining product that was outstanding was delivered to my job site so my installation could be completed.

I did not want this issue to come down to me having to post a long diatribe about my angst and frustrations but I felt out of choices, I am glad Rob stood behind his product and company and came through in the end.

I would stress that the quality of the mirrors I received and the execution of them being cut to my specifications was great, there was a serious of unfortunate events that occurred along the way that were caused by the third party shipper which caused the confusion and ensuing issues.

The installation looks great and clients are happy, I would say to anyone reading this that the issues outlined above don't appear typical of Timeless Reflections (certainly not how helpful Rob was up to the point issues arose) and I would not let this weigh heavily on your decision to use this vendor.

I have responded to all of Kevin's issue (though there were so many).  True he paid $3700 which was discounted for him from almost $4100.  I did everything that he asked, including shipping out when he said.  Kevin seems like a straight forward nice guy but got upset when he got 3 packages and 1 of the 3 looked like it was ran over by a truck.  It is true that I said that I have to wait on the claim to come through or he can pay the $700, but only because on each package it clearly says on the stickers to call UPS as soon as there is damage noticed and go through the claim process if you want quick results.  I did not cause the damage and was willing 100% to aid him in getting the product replaced HOWEVER Kevin discarded all materials and broken product and 3 week of the delay was my argument (on Kevin's behalf) to give me money back for a product that is broke but discarded.  I got the check after many issues (issues that could of been avoided if he followed extremely simple instruction) with UPS's problem of there being no inventory to look at.  I replaced everything (and I mean everything) that Kevin said that was missing and I shipped it to him, then he gets that package in perfect condition and better then 2 weeks later instead of a thank you for all the help he calls again stating that he is missing more product over and above what was said in the final email.  By that time YES I was a little upset with him as I make mirror, I do not fabricate and my fabricator is 1.5 hours from me.  Even though all that being said I still replaced the 3 pieces that he stated were missing and I have not heard on word from him (no emails or calls) for 3 weeks and now this!

The other so called Report is from my sons mother who got drunk one night and thought it would be funny to slam my company on the internet.  This Rip-Off Report sight wanted $2500 to remove it from there sight so I left it there.

FACTS:  It would be simple to always handle your business through a rip-off report however talking to the company and in Kevins case handling everything a little different may of helped.  Kevin could always get a rip-off report from me as well and this site doesnt remove anything and are based outside the USA (they show a US address, but are based in foreign lands).  I guess in this case believe what you want but Kevin is 1 job in 1000's that have been done and no matter how much you help him he really just finds something else.