Complaint Review: TINES TRANSFER SERVICES LLC - Dunnellon Florida

When we decided on which moving company to use on our recent relocation from Atlanta to Florida, after countless hours of research, My wife went on Uship.com to seek another possible way to potentially save some money in what was proving to be a very costly relocation. When on uship.com, we received several bids from several companies to move our furniture. Tines Transfer services was one of them, after several rounds of dialogue with the various companies, we decided to settle on Tines Transfer Services. The reason for this was an email from the owner to my wife stating that his company was a new company although he had worked for othar companies that he claimed to be dishonest and theives. He stated in the email that he decided to open his own business to do things the right way. Being in a customer service business, this caught my eye and this is where it all began. We were to move in our new home in Florida on June 1st and requested that our things be picked up on May 29th so they would have enough time to get our things to our new home in plenty of time even if there were some unforseen problems. This was documented on Uship.com as well as we put down a deposit confirming our arrangements. The movers arrived early, they called us late on the 28th and asked my wife if they could start loading the day before and whatever they did not finish they could be there early on the next morning to finish up and be on their way.

On the 28th, they mostly wrapped and taped our belongings to supposedly protect what we had. The young man who led the crew told my wife that in his opinion, not all of our things would fit on the truck. I must also add that another families things were already on the truck taking up the front half of the truck. The young man said he would have to call his boss and inform him of this and he would get back to my wife shortly. My wife immediately called me and told me what was going on. We were both almost panic stricken with not knowing how to get the remaining things to Florida. We decided to wait to see what they would say but in the interim I would call and try to reserve a moving truck on this very short notice. After a few hours the movers decided to stop for the evening and resume for the evening. The young man then told m wife that they had misquoted the size of our move. They only estimated our move to take 900 cubic feet and the remainder of the space on the truck was more than that. He told my wife that just to fill the truck was going to probably cost almost triple the amount of $1647.00 that we were quoted. Keep in mind that we would still need to find a way to get the remainder of our things to Florida. The young man stated for us just to wait until the morning to see exactly how much would fit in the truck before we made any decisions. I forgot to mention a couple of important details, my wife was having to handle all of this by herself as I was in Florida working at the time, She also mentiond to the Owner, Billy via Uship.com through her inquiry that we had a 5 bedroom home. Some how he only allotted 900 cubic feet for his estimate and that was sonething we were never made aware of.

The next morning, May 29th, the movers arrived late. They loaded their truck and as we expected, over half of our things were going to be left behind. The young man told my wife that luckily, the Owner told him that he had a truck coming to Georgia and could be there early on the 29th first thing to pick up the remaining things and deliver both loads to Florida on the 1st. They also told her that they had to make a couple of stops in before they started back to Florida. They said that one stop was in Washington. I personally called the owner to find out the pricing. He told me that the first load was going to cost me over $4000.00 up from the origional $1647.00 we were thought to be contracted by. I explained to him that I could not afford that and after some negotiations. We settled on the amount of $3000.00 including the packing supplies. The second truck would cost me an additional $1000.00 just to cover the fuel and expenses. A total of $4000.00 no more. My wife called me 30 min. later telling me the young gentlemanwas trying to get her to sign a contract of over $4500.00. I told her that I had spoken to the owner and we agreed on no more than $4000.00 and the young man said he just spoke to the owner and was told to charge us this amount. I called the owner once again and he told me that they used more packing supplies than he expected and I once again had to re-negotiate with him again. This time we agreed to $4050.00 and he wanted me to pay it upfront. I explained I would not pay for all upfront I would pay half then and the other half at delivery. Once again we agreed. The first truck left.

The next day, May 30th, I started calling the Owner to find out what time the 2nd truck would be there so my wife could meet them. I got no answer and no response to repeated texts until almost noon. When he finally returned my call, he told me the 2nd truck broke down in Florida and they were waiting on a replacement truck. He also told me that there would be no way for him to arrive at the home in Georgia to pick up the remaining furniture until the next day which would be the 1st. I explained to him this was really cutting into my time as i had to return to work on the 3rd. He assured me that the second truck would be there on the 2nd at the latest and the first truck would still be in Florida on the 1st. Later in the evening I followed up with the owner and he stated that the first truck was stuck in South Carolina and that it would not be in Florida until Saturday the nd either. This was becoming a nightmare from hell. Finally, Saturday the 2nd arrived and the truck was late again. It didnt arrive until after 10:30 am. I was forced to sign the contract and give them my credit card number before they would even open the door of the truck. I did not realize they would charge my card at that time but they did. I also realized later that I signed the contract stating that all of the goods were delivered in good condition and on time as promised. When they started unloading, I soon started noticing that most of my things werebroken and ruined. They offered no explanation or apologies. I helped unload both of the trucks and while I was in one of the back bedrooms, the movers dropped off the final contents and left without telling me or going over the insurance forms ect. I tried to reach the Owner several times and even texted him pics of the damaged items to no avail.

When he finally called me back 3 days later he told me that he filed a claim with his insurance company and it would be 6 weeks before heard anything. When I asked him for copies of the claims I never heard back from him again. Now after much pressure and numerous complaints the Secretary of Tines Transfer is saying that since they did not take an inventory of all of my items they would only pay me .60 per pound of all the damaged items and then remove and destroy the items. I feel as though this company acted in a wreckless manner with our belongings, did not fulfill their contractual obligations, tole some of our belongings, and did not provide us with the proper paperwork and opportunities to fully protect and insure our property. Now we are just another family that has been deceived by another moving company. Please Help Us!!!