Phillip
Boone,#2Consumer Suggestion
Sun, November 07, 2010
The first thing I have to say about this is this:
1. You took your car to a tire shop for an engine problem. Most tire shops hire people who know suspension and alignment, they are not experts on major engine repairs.
2. Chain stores like this one simply sell a service and their franchise pressures them to sell unnecessary services to consumers by deception.
Do your self a favor and find a 'Real Mechanic' for your repair needs.
My neighbor had a similar experience with a local tire shop. I was in another tire shop and saw some of their questionable diagnostic skills conveyed to a customer. I am Master Certified by ASE and will never replace a gasket and send you on your way if there is a major problem with your vehicle. Its just Bad Business!
I suggest you contact the news, most stations have a section called 'On your Side' to expose situations like this where consumers were cheated by a local business.
Good Luck with Small Claims Court
Thinker
McLean,#3Consumer Suggestion
Sun, September 23, 2007
Please get an estimate clearly on going to court to file or using any attorney, In Virginia for example, the cost to hire attornies to fight this is not worth the settlement. The justice system is so over abusive because of the need for revenue in Maryland and Virginia these companies know it and have full time collection attornies on retainers.
Jennifer
California,#4Consumer Suggestion
Fri, July 06, 2007
I think you have a valid claim here. You brought the vehicle in because it had no, or low, oil pressure. Whatever they repaired obviously did not fix that if the problems you had after were due to oil starvation, as the district manager decided. Whether you had oil in the car or not (when they checked the level and said it was fine at the second store) there was no oil pressure. They gave you back the car without checking that and they should be responsible. I know it wasn't the same store as the one that did the repair, but they are the same company and I assume that they were aware of what work was done a few days before and what the problem was. Either way, it wasn't fixed at the first store and the second store didn't check it out very well. I don't know the whole story obviously, but I would definately talk to another mechanic for an independent inspection and then try taking them to small claims court. Just because they decided it wasn't the stores responsibility, doesn't mean a judge wont. That's my opinion anyway. I really don't see how they aren't responsible at all for this situation.