Complaint Review: Tires Plus - Orlando Florida

Let's point out that both government and business should be straight shooters, but unfortunately that will never be true of either, especially Tires Plus. As someone who has used Tires Plus, I 'd say that they seem to be like every other tire/lube place. Suggesting a new $40 Cabin filter which can be purchased at Wal-Mart for considerably less, and offering services to the elderly that always start with a employee coming into the waiting area with a clip board and a serious look on his/her face, that this is important, life threatening stuff. It's totallly a farce! BTW: If Greg or Mike decide to respond, don't bother. I've read every response you've made and everyone knows you both work for Tires Plus. Quit trying to make your company seem straighter than they are. You guys should at least change your names once in a while.

I say this, because you have no concept of how business works, nor do you understand how employees get paid. A 33% mark-up? Your theory is baseless, as it requires the exact scenario you use to be used. Even so, it still will not work. Go open your own business(don't pretend you do already), and let us all know how it went...went out of business.

You have NO idea what it costs to run a business. Here is your bogus, self serving example: "Now 4 bay's X $70.00hr = $280.00hr X 40 (for a well established business) = $11,200.00 - $5040.00(payroll)= 6,160.00 per week and say 1/2 goes to other bills clearing an average of 3,080.00 for the owner." I will tell you right now-in this state-those 4 bays alone will cost you $4000 a month MINIMUM. Now you have $2160 or less to pay the rest of your bills and maybe, MAYBE there will be some left over for a "profit". I just looked at a 1500 sq ft garage to put a shop and they wanted $4000 for that. Guy I know just moved out of a 2 bay garage where he was paying $6500 a month in just rent-your example wouldn't even cover that. How does he pay the rest of the bills? Oh, that's right-it's not your problem-he MUST have been ripping you or someone else off. You're a clueless jackass. Go preach to someone else. Why aren't you ranting about the outrageous markup of useless jewelry? Talk about a ripoff. How do you think you get a paycheck by the way? The company you work for is "ripping someone off" by marking any of your services up.

First of all when someone has there car towed to a shop the owner or managers see dollar signs. Someone is down and they have the opportunity kick them while they are there. My comments on Publix and Outback are this, Publix sells the steak for $6.00 Outback serves the steak grilled for $14.99 they did not bill the customer hourly for cooking the steak therefore we can not use this example. The shops may have several cars in at their service garage at one any given time. Let's use 4 bay's charging $70.00 per hour, and lets say their top mechanic is getting $30.00 per hour (witch is rare) better realistic #'s are $15.00 -$20.00 per hour. There are 7 employees. On a forty hour week he pay's 40hrs X 18.00 (avg.)= $720.00 X 8 employees =5,040.00 Main (Expense)per week Now 4 bay's X $70.00hr = $280.00hr X 40 (for a well established business) = $11,200.00 - $5040.00(payroll)= 6,160.00 per week and say 1/2 goes to other bills clearing an average of 3,080.00 for the owner. that is fine. But to charge 100% markup on parts is all profit for the owner or corporation, because they paid all the bills with a nice profit before parts were figured in. Making profit is OK in my book, but there is a line between good profit and goudging. The people that get punished the most are the ones who had to have there car towed because that usually cost money to begin with. Mechanics keep the auto dealers happy because their pricing scares people into wanting a newer car with WARRANTY. I believe a 33% mark up on parts is fair and for a shop in the size I used as an example, and would still allow an owner to gross $6000.00 per wk or more (312,000.00+++) per year. Yeah some people can say NO, the ones who can drive off the lot. For the shops that complain that they are not busy... Probably for good reason, people know you are price goudging. The busy shops are the ones where they're known for great service at fair prices. P.S. For the guy with the tools worth $150.000.00 and paid off. yeah you probably paid it off in the first 4 months of business by robbing someones grandma, aunt, mother, low income families etc. with your outrageous charges (Good Job You Should Be Proud Of Yourself)

Here is my logic. Just think of it this way. In general, the medical profession (Hospitals especially) are just about the only type of a business that you can go to, and NOT get any estimate up front. Just imagine. you are sick. You go to the E.R. and before you sign the paperwork, you sit there and ask them how much it will cost, with all of the tests, etc. that they will need to do. Can you imagine the BLANK stare that you will get from the admitting department? At least in our industry, we PROVIDE the customer with a CHOICE and an estimate BEFORE we work on your vehicle, unlike going to the doctor or hospital!

I like your analogy of the doctor, Jennifer. I did some exhaust work for a Doc once. The book said to charge 2 hours. I did the job in about 20 minutes, and fixed some other stuff for free. I knew he'd be a pain in the butt about the time. After another 20 minutes, I was bored and took the car off the rack. He was livid about having to pay for 2 hours, when the work took less than 45 minutes. I asked him how much he charges, and what that covers. He said $150, and 1 hour. I pointed out to him that for that same $150, I would sit in the waiting room for at least 30 minutes, and be seen by his PA, not him, and be done in another 5 minutes. He agreed. I asked him the same question he asked me..."How do you justify that"? He had that deer in the headlights stare. I told him I am a Professional. He claimed he was too. I had to remind him that he was still "Practicing". He had no sense of humour. The reality is, everyone should get better at their job as time goes by. Some people think the mechanic should earn less as they get better, and faster. If the mechanic can do the 1 hour job in 30 minutes, he should get paid 1/2 as much. Brilliant sidestep from logic. I love doing exhaust work. Most mechanics hate it. I am thrilled by that fact. Exhaust is "D" tech work. I am an "A" tech. I muscle the stuff out and in, and know every trick there is to cutting the time required. A Mustang is worth 2 hours to replace the 2 mufflers. I can do both in less than 30 minutes, including the time it takes to put the car on the rack, off the rack, and cleaning up. Sweeeeet! Yep. Only auto repair pricing is dictated by the liars and charlatans. Of course, as you and I have repeatedly pointed out, this is because the stupid among society want to hear the CHEAP price, and think it's legit. If every other shop says a job is worth $200, the shop that lies and says they will do it for $100 will get the customer. Naturally, the $100 price will never be adhered to, but when the customer is ONLY interested in CHEAP, they get what's coming to them. Bring back the dinosaurs!

I especially liked this part: Second, shops generally set their own hourly rate. Depending on where you go it could easily range from $60 to $100 an hour. General practice, just like all other fields of service, you are bound to a minimum 1 hour charge. It really got me thinking. That is true! So many businesses say one hour minimum. I call my computer guy, 1 hr. min, appliance repair, 1hr min, even the doctor is billing you a minimum (although I don't think anyone has ever gotten an hour out of it, so who knows how much time that fee is actually based on) but you pay a minimum amount to see him, even if it is only 5 minutes. I have never thought of it this way for repair shops. I know a lot of shops post a half hour min. but rarely get it. If they really followed that rule all the time you would pay about 65 bucks for an oil change. But shops are rarely allowed to set their own prices. What I mean is they may try to set a price that is all around fair for the shop and customer, but they rarely get it. I know many shops do, but there are so many shops that end up discounting stuff and basically charging less than they deserve. In reality I believe that the consumers set the price, not the shop. Consumers, news, and cheap discount stores. Is anyone following me? Lol. Certainly there are shops out there that rip customers off on purpose and try to squeeze every penny out of them. But when good shops try to do good, quality work and pay their bills, and hopefully make a little profit, they are accused of ripping people off. Basically they are rarely allowed to charge what is needed to pay the overhead and still make some money. So it gets discounted, maybe just a little but adds up at the end of the money. Meanwhile, your bills do not get discounted and must be paid in full. I think cheap discount places, 99 dollar brake specials, etc. just add to that problem. People are lead to believe that they can get a four wheel brake job for less than one hundred dollars. Therefore, everyone else must be ripping them off. That is until they find out that brake job is actually going to cost 400 dollars and the shop lied about the 99 dollar deal. Again, they have just been lied to, and ripped off. I think most shops will either be "percieved" as a rip off shop or they will go out of business because they discounted every bill to please the customer and cannot pay their bills. It really is true that a large majority of people cannot comprehend that mechanics should be paid for their work, that they have a family to feed as well. Anyhow, that statement just made me about how all other industries have their own little rules and aren't considered a rip off. But mechanics always will be. Anyhow I have to go now because someone is broken down on the side of the road and my husband is going to help him (at 8 pm) Too bad, cause I had a great story about how my husband recently got ripped off at the doctors office. Maybe next time!

I have recently had two repairs done to the same car at the same Tires Plus Shop that have led me to believe that anyone dealing with them is going to get a very raw and overpriced surprise. Fool me once, shame on you. My neighbor, God rest his sole. Ran his own repair shop for 40 years. He was a very honest man in business and his personal life. In the 7 years that I knew him I learned a lot about the industry. Now let me explain how the automotive repair industry works. First, in order for a mechanic to stay on top of his game,(just like a doctor) he must have constant training to learn the latest technology being incorperated into the cars that come into his shop. This training doesn't come free. Nor do the latest diagnostic equipment needed to troubleshoot these cars. These costs are passed on to you. Second, shops generally set their own hourly rate. Depending on where you go it could easily range from $60 to $100 an hour. General practice, just like all other fields of service, you are bound to a minimum 1 hour charge. Now, let's get into the subject of these hourly charges. ASE certified shops have a library of ASE certified work manuals that list the amount of hours it takes to do any particular job to any particular car.(nope, these aren't free either) This is their Bible. This book tells them what to charge for a job. If the book says the job takes 1 hour to complete, that's what they quote you. If the book says the job takes 3 hours and it takes him 4 hours to complete He's out 1 hour of labor. That's just the way it goes. Just because you think you could do the job in 1/2 hour doesn't mean that the mechanic is going to deviate from standard practices in the industry. Now on to parts. Believe it or not. It is standard practice for 100% mark up on parts. So, the parts prices you show are nothing unique nor is the 1 hour of labor for 1/2 hour of work. This is all pretty standard here. If you don't like it, open your own shop.

The following quoted comments came from two different rebuttals the first from this complaint and the second from my complaint, funny yet it is also the same comment i heard on the phone today while talking to ADM mike from Tires plus: "Now, onto another subject. If you went to Outback, and ordered a steak for dinner, would you complain about paying $14.99 for that 12 oz. steak, knowing very well that you could buy the same steak at Publix for approximately $6.00? I don't think so! Is Publix going to grill that steak for you? I don't think so! " "Trying to compare prices at a repair facility to a CHEAP parts store, is like comparing a steak dinner at a real restaurant(not CHEAP), and buying the food yourself at Wally World." What is stricking me as funny about this whole thing is not only do they mark up beyond fair market value 'in my opinion' but they also compare them selves to steak dinners. I am laughing so hard it hurts worse then the high price of a tune up. So Tires Plus is more like "outback steak house" rather then lets say steak and shake. Oh please!!! I have no words to express how funny this is to me. So to get ASE certified while working at Tires Plus you must first hear the lecture on how fine a resteraunt oops i mean repair shop they really are. So does this mean that the next customer that goes to Tires Plus should let them know if they want their 'ripoff' oops i mean repair done rare, medium or well done.. should they start asking for 'steak sauce' or 'oil' in that oil change. Like i said before always get a second opinion. now i will also say never trust a skinny cook. Hats off to all you chefs oops i mean technicians at Tires Plus may the forks and steak knives be with you.

The following quoted comments came from two different rebuttals the first from this complaint and the second from my complaint, funny yet it is also the same comment i heard on the phone today while talking to ADM mike from Tires plus: "Now, onto another subject. If you went to Outback, and ordered a steak for dinner, would you complain about paying $14.99 for that 12 oz. steak, knowing very well that you could buy the same steak at Publix for approximately $6.00? I don't think so! Is Publix going to grill that steak for you? I don't think so! " "Trying to compare prices at a repair facility to a CHEAP parts store, is like comparing a steak dinner at a real restaurant(not CHEAP), and buying the food yourself at Wally World." What is stricking me as funny about this whole thing is not only do they mark up beyond fair market value 'in my opinion' but they also compare them selves to steak dinners. I am laughing so hard it hurts worse then the high price of a tune up. So Tires Plus is more like "outback steak house" rather then lets say steak and shake. Oh please!!! I have no words to express how funny this is to me. So to get ASE certified while working at Tires Plus you must first hear the lecture on how fine a resteraunt oops i mean repair shop they really are. So does this mean that the next customer that goes to Tires Plus should let them know if they want their 'ripoff' oops i mean repair done rare, medium or well done.. should they start asking for 'steak sauce' or 'oil' in that oil change. Like i said before always get a second opinion. now i will also say never trust a skinny cook. Hats off to all you chefs oops i mean technicians at Tires Plus may the forks and steak knives be with you.

The following quoted comments came from two different rebuttals the first from this complaint and the second from my complaint, funny yet it is also the same comment i heard on the phone today while talking to ADM mike from Tires plus: "Now, onto another subject. If you went to Outback, and ordered a steak for dinner, would you complain about paying $14.99 for that 12 oz. steak, knowing very well that you could buy the same steak at Publix for approximately $6.00? I don't think so! Is Publix going to grill that steak for you? I don't think so! " "Trying to compare prices at a repair facility to a CHEAP parts store, is like comparing a steak dinner at a real restaurant(not CHEAP), and buying the food yourself at Wally World." What is stricking me as funny about this whole thing is not only do they mark up beyond fair market value 'in my opinion' but they also compare them selves to steak dinners. I am laughing so hard it hurts worse then the high price of a tune up. So Tires Plus is more like "outback steak house" rather then lets say steak and shake. Oh please!!! I have no words to express how funny this is to me. So to get ASE certified while working at Tires Plus you must first hear the lecture on how fine a resteraunt oops i mean repair shop they really are. So does this mean that the next customer that goes to Tires Plus should let them know if they want their 'ripoff' oops i mean repair done rare, medium or well done.. should they start asking for 'steak sauce' or 'oil' in that oil change. Like i said before always get a second opinion. now i will also say never trust a skinny cook. Hats off to all you chefs oops i mean technicians at Tires Plus may the forks and steak knives be with you.

HI I know that this little diddy is old but it is new to me. I just read the whole thing. So my thought is: First it was Alan's wife not his daughter. also his wife brought it in for service and i am sure as some women don't know or think to ask for the old junk parts they just know that it is broke and need to be fixed. That is how some repair shops manage to take such advantage of them. Love the Tires Employee comparison of Steak. I have heard that alot from Tires Plus. Your right publix will not cook it for you. nor will auto zone install a part. But then again that was not the point of this problem was it. I feel it is the run around talk that a person will give to take you off subject. yes there was some repair shop owners that chimed in here to and to them i say yes we understand mark up and making a profit. I understand having to pay your bills and buying your equiptment. that is not the complaint now was it. It is the rediculasly high mark up of these parts. some places do that believe it or not. there are shops known for saying they fixed something and didn't. there are places that will brake a part so you later have to come back to have it fixed. all more ways to empty a persons pocket book. I am related to a 25 years experience ASE technician that lives in Mass. He is so far one of the fairest honest ones I have found. I have in the past hung out in both large and small garages and have worked on vehicules myself. I have sworn with the best of them and i do have respect for those that deserve respect. However there is greed in this world and you cannot deny that. Some of the larger orginizations take from their employees and so then the employees do their best to make it back from the customers. unfortuneatly i believe Tires Plus is one of those. I can tell a good guy from a bad and i can tell an uninformed customer from the know it alls. So lets just understand that in Alan case I think he was over billed and more was done then needed to be done. I know when i bring my car to the garage in the general area that it needs working on and i personally have made a habit of staying with my car and asking questions and watching the work being done to be sure i am get my moneys worth. And yes to you Tires Plus employee if i get a steak at a resteraunt you can bet i am watching them make it and i will send it back if it is not done right nor will i pay for it if is not. the same as you..........

Alan, For someone with your degree of education, I cannot believe that you still have no clue! First, there is NO CORE CHARGE on an ingnition switch or lock cylinder. Second, There MAY be a core charge on a NEW part purchased from a dealer. Just because a part is brand new, does NOT mean that there is no core charge. If you don't believe this, I suggest you start calling Ford and GM dealers to verify this. Also, WHY didn't they save the parts for your daughter? because, apparently she NEVER requested that the parts be saved, on the INITIAL work order, AS REQUIRED BY FLORIDA LAW. If you dont select this option, which is VERY clear on a Tires Plus Florida work order, being on the bottom right of the work order. Did you have the store pull the original copy, and LOOK to see which box is checked? One of them MUST be, otherwise they will NOT service the vehicle. And trust me, the person at the counter makes SURE that one of the 2 boxes is checked, either I do or do NOT request that any old parts be saved. Before you flamed the company for not saving parts, did you check into this? Probably not. Remember, you can have all the book smarts and degrees in the world, and you can still totally lack any common sense....

But not the repair shop that does the repair work. Way to go Alan and the rest of you who have no idea what a capitalist system is. You think it's perfectly acceptable for PepBoyzz to mark the part up and make 60% on it. For the repair shop to mark a part up is a "ripoff" in your mind. What a nut. I own a shop. I mark up parts. I buy them at jobber, or wholesale in some cases, and sell at retail. That $60 muffler from Meineke? It cost them $10 from Maremont. It cost Maremont less than $5 to make it. Everyone marks it up. Even the dealerships mark up the parts. What a shock! You all use the Zone and the Boyzzz as "the great maker of prices". For those of you who like their parts, wonderful. Those of us who depend on QUALITY parts to earn our livings, we'll stick to NAPA, Carquest, etc. Since you all feel that you're being ripped by a repair that costs more than you can get the parts for, try this. Go to the repair shop. The mechanic doesn't get paid the full amount of the labor you are charged for. He gets paid a portion of that amount. That must seem like a ripoff to you also since it obviously isn't costing the shop the entire labor amount to do the work. Tell him you will pay him that same amount he earns at his current job to work on your car. Then, go to the parts distributor, not the retail store like the Zone or the Boyzz. Go to the actual wholesaler. Tell them you will only pay them what the huge stores pay. The more they sell, the cheaper they can buy the parts for. (You don't even want to know what kind of margin Jiffy Lube has.) That should save you a ton of cash. While you're at it, take the rest of that $200K investment in your new auto repair shop you just opened, and hire a bunch of government school educated retards just like you to work there with you. Since you don't understand how business actually works anyway, there should be no problems with this plan. Have fun on your own dealing with stupid customers who think the world revolves around them and that you should feel honored to be working on their ragged out rattletrap. Amazing how they would never think of working for free, yet they always expect the mechanics to. I personally own over $150K worth of tools and equipment and have to earn a profit in order to afford everything. For the record, it's ALL paid for in full. Also for the record, most garage owners have more $$ invested in their livelihoods than guys with all the fancy degrees on the wall. That includes Doctors and Lawyers and yes Alan, people like you. Mine is a profession, not a practice. As for saving garbage from day to day, that is why the dumpster was invented. That's where I keep mine, not on a bench for someone who had NOTHING to do with the repair to come at a later date and inspect. Core charges are a reality too Alan. I had a customer today who wanted his old shoes after the brake job was done. I told him fine, give me the $6.50 for the core charge. I pay it when I get the parts, I get it back when the old rebuildable parts go back. Why should I be out the core charge that I have to pay? When did you get to be the trash expert anyway? Businesses are on a different trash collection schedule than houses. Mine is picked up Tuesday-Wednesday in the zero-dark-thirty timeline. The local residents directly across the street from me are picked up on Fridays around noon. The business next door is picked up on Thursdays. It all depends on how you set up the collection schedule, and what company you signed on to do it. I would have thought that all that college edumucation and your fancy wall hangin's would have garnered at least one Business 101 class. Apparently not though. You were probably thinking about how you were ripped off by the school charging you more than the paper was worth. After all, Abe Lincoln save a bunch of money teaching himself.

I hate when that happens. A d**n business tries to make a profit to pay the; employees, rent, electric bill, phone bill, gas bill, insurance, taxes, alarm company, ad bills and every other d**n bill that comes in each and every month whether there is business or not. I have a store and well know. My favorite customer of all is the customer who walks in and tells me how to repair something and then goes on to tell me how much I ought to charge him for it. The first thought in my mind is-----If he knows how to repair it, what in the hell is he doing in my store. The second thought is how to get rid of this fool. Who can I send him to without him being aware of what I am doing. 20 years in this business and this "customer" is going to tell me how to do mine. "He fells confident his disgnostics are correct." I love it. God bless you.

The trouble with some people is that they just don't understand. Pep Boys will install an alternator for the labor charge only, and they make an additional profit on the resale of their alternator, which they have marked up. Let's say the price of the alternator is $100.00 in which they have profits of 60% or better. That $100.00 is how much appears on the bill. Tires Plus bought the alternater from some parts outlet store (like Pep Boys) and then marked it up again to $300.00 and some odd dollars (like it was from a dealership). The Pep boys bill would have been $100 plus the labor rate (for Installation) @ $80.00 per hour totaling $180.00 or so for the same job. The killer here is that the alternators come in various ratings of output. Almost a year later, we come to find out that the alternator is the weakest, least powerful, cheapest one you can get. P.S: The repairs were done on Sunday when no local dealerships repair part centers are open, so they had to get it at a Pep Boys or similar parts outlet. That's the reason they had no parts to give back to me. They wanted to get the "Core" charges back from the parts outlet store. A "New Dealer Part" does not have a "Core" requirement. They wanted to get the $40.00 "Core" charge back, to put into someone's pocket.

I don't know about that but like the Tire Plus store up here closed now last fall woman went to the tire plus bought four tires for her ford van. Told the salesman that she wanted a alignment on it she said don't put the tires on it i8f you can' align it. They said no problem, So they took her money and after the tires where on the van told her that the guy that does front end work was not in and she could comeback first thing in the mourning. Next day the guy is not there this goes on for three days on the fourth day she pulls up and would you believe it the guy has went out of business can you believe it?, If you don't, look it up you'll see that the place closed up last year leaving a lot of customers hanging sort of speaking.

Greg, Perhaps you are not getting my point... PUBLIX WILL NOT COOK YOUR STEAK.. *and* AUTO ZONE WILL NOT INSTALL YOUR PARTS FOR YOU! Do you understand now.. or is it still too difficult? I never said that you could go down the road and get it done for less money, I simply stated that yes, the parts might be cheaper at CarQueat, Auto Zone, etc.. but, they dont put the parts on for you... you are paying for a service! If a person doesn't want to pay for the labor, and also for the parts markup, I suggest that they go and do the repair themselves. Then, they can spend thousands of dollars for special tools, manuals, and more to be able to MAYBE do the job themselves...

Hey don't worry where you might have not got the message across That you feel you got ripped off and that is really just a feeling that you have and it could have been buyers remorse. Was validated by the guy who wrote in and so proudly stated that he was an employee of one of the stores. Not only did they show that yes you may have paid to much for the job and you may have gotten the same work done down the road using the same parts the only difference would be the amount charged but also he showed the companies frame of mind. The word that comes to my mind is sleaze. Another father walking into his yard after work being greeted by his son saying daddy when I grow up I want to be just like you a thief, Must be proud huh?

Alan, For someone that is as highly intelligent as you are, having a masters degree, you don't exhibit much common sense at all! First off, in the state of Florida, when the work order for any repair is first written up, you have to select if you want the old parts saved, or not. Ovbiously your daughter did not take the option to save them. She was given the option, and did not choose to keep them. How can you get upset with Tires Plus for not keeping them, and throwing them out? Do you honestly expect us to keep everyone's old, used auto parts? I dont think so! If you should be mad at anyone about that, it should be at your daughter. SHE was the one that did not want them saved, WE were merely doing what we were asked to do by her! Now, onto another subject. If you went to Outback, and ordered a steak for dinner, would you complain about paying $14.99 for that 12 oz. steak, knowing very well that you could buy the same steak at Publix for approximately $6.00? I don't think so! Is Publix going to grill that steak for you? I don't think so! You need a reality check! You have to remember, that in retail, there is something that is calles MARKUP. It is entirely possible that we at Tires Plus were paying the same price that you were quoted by Pep Boys, or Auto Zone for that part. It happens all of the time. Look at a HESS gas station that is selling Pepsi 12 packs for $2.50 each. The guy that owns the little convenience store down the street may very well be paying Pepsi $2.70 for that very same product that HESS is selling at retail for $2.70. Well, obviously the guy down the street has to make a living.. so he sells the cans for $.60 each. Is there anything wrong with that? I dont think so! A retail business needs to make money to stay in business. That is what markup is there for. Also, you are paying for a service, that does come with a warranty. Again, is AutoZone going to install that switch for you? NO. Will they replace it for free if it fails under the warranty period, complete with labor? NO. Perhaps next time, your daughter should take her vehicle to the dealer.. where they can not only charge her far more for the service, but will also make her wait a week to have it done! Tires Plus Employee

Where did you get your statistics having both the ignition switch AND lock cylinder fail at the same time? You also failed to mention what type of car you have, many cars REQUIRE that both be replaced, as either both fail, or one must be destroyed while replacing the other. (This is not on all cars) You feel that you were ripped off because you could not get the old parts the day AFTER you picked up the car? How long did you expect them to hold your parts? Why did you expect them to dig through the dumpster for parts you didn't ask for when you picked up the vehicle? In many large metropolitan areas (i.e. Orlando, FL) dealerships parts departments are open seven days a week (some JUST for repair facilities) So the parts you recieved MAY have been factory parts. You state that you feel you should only be charged what you would have paid if you purchased the parts yourself. Auto shops are in the business to sell parts. Not give them away. Now if they did purchase the parts at Pep Boys or AutoZone for the prices that you say, and marked them up as high as you say, that is greed. However, you had the opportunity to say NO. If you feel they are trying to make too much money, you can always take your car somewhere else. ALWAYS put in writing that you want to save the old parts BEFORE you allow them to repair the vehicle, and if you don't like a price quote, DON'T authorize it.