- Report: #1470053
Complaint Review: TLC Resorts Vacation Club - Las Vagas Nevada
Reported By:
Carolyn -
Canyon Lake, Texas, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
TLC Resorts Vacation Club
PO Box 35076 Las Vagas, 89133-5076 Nevada, United States
Phone:
702 304-4604
Web:
www.advantageprogram.net
Categories:
Business Rating:
(0)
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TLC Resorts Vacation Club Advantage Program we were offered a Certificate of $799 cabin cost for 2 people for an Alaskan Cruise. When I tried to use it they said there were upgradee charges of $500 and additional taxes of $500 for those cruises. I checked and got a verified cost of the same cruise from the cruise line and the total difference was only $200 less that regular cruise line price because of the extra upgrade & additional taxes this travel co charges. I verified with the cruise line that the port fees & taxes were included in their charge of $471. So essentially they were adding additional taxes and upgrade fees. We I told them their own written offer did not state any upgrade charges applied to Alaskan Cruises they just stated that there was an upgrade. So the net difference between this supposedly deep discounted cruise and the cruise line verified quote was only $200 less. They replied Las Vagas Nevada
Basically they offered an inducement to purchase an $8000. travel club membership. I have not utilized this club since we purchased it in July 2018. When I tried to use their Certificate for an Alaskan Cruise for the cabin price of $799 based on 2 occupants, they added over $1000 in fake taxes and upgrade charges. I Could purchase the same cabin on the same cruise from the cruise line for only $200 more. What savings is this when their promotions are written that the cost will be on $799 for a 7 day cruise with you paying cruise line taxes&fees.
I am about to file a legal claim against them and ask for a full refund as I have not used the club and after the way I was lied to will not use the club. I have the written Certificate offer and NO WHERE DOES IT SAY THERE WILL BE UPGRADE CHARGES OR ADDITIONAL TAXES ABOVE & BEYOND WHAT THE CRUISE LINE QUOTES. THERE RESPONSE WAS WELL YOU ARE SAVING $200. What a rip off. They promise a cabin at $799 then add over $1000 for upgrade costs and besides the $471 charge by the cruise line for taxes & fees, they add their own $498 in requires fees.
