- Report: #1111340
Complaint Review: TMobile/ David V. - atlanta Georgia
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Author Not Confirmed
Why?
TMobile/ David V.
atlanta, 30305 Georgia, USA
Phone:
800-937-8997
Web:
www.t-mobile.com
Categories:
Business Rating:
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TMobile/ David V. home phone service changed to cell phone service without my consent atlanta Georgia
I had been a TMobile customer almost 9 years, starting with cell phone service and then adding VOIP home line services. After getting married, I joined a family plan with my husband, discontinued my cell phone service and kept the home line which costs $9.99/mo. For years I had and paid for this service and then decided to move my cell phone back to them in July on a Simple Choice Family Plan for $80/mo. They would not give me credit for my current iPhone and as it happened AT&T would. So within days of adding cell phone service, I returned their phone and discontinued the cell phone service. I then began to see my home phone number associated with the $80/mo. Simple Choice Fam plan instead of my $9.99/mo. Home Calling Plan. They're now telling me that I'm billed this way because I cannot have home service without a cell phone line(although I've been doing this for years) and they cannot refund my money because I actually had the service. I agree that I had the service, but I should've had the service at $9.99/mo. not $80/mo. Who in their right mind would pay $80/mo for a home line, and by the way, a home line that on the statement says I have unlimited picture messages, text messes, and t-mobile to t-mobile calls. Does this sound like a home phone plan???
