- Report: #1328005
Complaint Review: tmobile USA - Nationwide
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Author Not Confirmed
Why?
tmobile USA
Nationwide, USA
Web:
WWW.tmobile.com
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tmobile USA 2 1/2 years or so ago I bought a Galaxy S4 from T Mobile. A few months before that, I paid said $600 phone off. Unfortunately, I sat on my phone and it cracked the screen (#1). I used my insurance to have it replaced. I paid the $150 fee and they sent me a S4 that continually said the sim card was missing (#2). In doing some research, I found this is a common problem. I called them again and they replaced the phone with another one that did the same exact thing (#3). So, I called again and they sent me another one. This one received an update that turned off my wifi and blue tooth permanently. (#4). So, yet again, I called and they sent me another phone (#5) . AGAIN, this phone did the same thing and I had to call them AGAIN. They told me that I should just pay another $600 and get a different phone and that all S4 models were having problems. I told them they should not be selling defective products. They said they wouldn't help me anymore. Nationwide
2 1/2 years or so ago I bought a Galaxy S4 from T Mobile. A few months before that, I paid said $600 phone off. Unfortunately, I sat on my phone and it cracked the screen (#1). I used my insurance to have it replaced. I paid the $150 fee and they sent me a S4 that continually said the sim card was missing (#2). In doing some research, I found this is a common problem. I called them again and they replaced the phone with another one that did the same exact thing (#3). So, I called again and they sent me another one. This one received an update that turned off my wifi and blue tooth permanently. (#4). So, yet again, I called and they sent me another phone (#5) . AGAIN, this phone did the same thing and I had to call them AGAIN. They told me that I should just pay another $600 and get a different phone and that all S4 models were having problems. I told them they should not be selling defective products. They said they wouldn't help me anymore. So, I switched my phone line to AT&T. I had two lines with T Mobile at the time, mine and my son's, and DID NOT have any kind of contract with them. I had not received a bill from them since July 2016. My payments were made from my bank account that was connected to ebill. On August 26, 2016, I received a notice from T Mobile telling me to pay $215 to "reactivate" my son's line (August charges+September's charges that had not even happened yet + a "reactivation fee"). On August 27, 2016, I called T Mobile and told them I would not be using this line as of that day's date; and needed to know what my balance was without the "reactivation fee" or the next month's (September) charges. Their representative said she was giving me a $20 credit and told me she couldn't tell me what I owed at that time, but I would receive a bill in 7 days that would show my ending balance. I NEVER received a bill. Instead, I received a notice in the mail today (September 13, 2016) telling me that T Mobile had sent my account to collections. No bills, no phone calls, no emails, no warning. This is a HIGHLY unethical and extremely absurd way of doing business. I do not have a problem paying them for the services I RECEIVED, I do however, have a huge problem with paying them for a month I told them I was not going to be using their services, AND a "reconnection fee" that I should not be paying due to NOT using their ludicrous services. I paid them the $215
