- Report: #405520
Complaint Review: Tmobile - Newton Massachusetts
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Tmobile
www.tmobile.com Newton, 02465 Massachusetts, U.S.A.
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Tmobile BAD service - you have to pay to discontinue service Newton Massachusetts
I have had tmobile service since May of 2008. Every call is a dropped call, my friends and family got tired of me calling 10 times for every conversation. Its very annoying and their calls drop for lack of sufficient towers. I can tell you when its going to drop, every day on my way home I would loose service at the same exact location. VERY PREDICTABLE.
So I stopped using TMOBILE for voice calls and only used blackberry service. As soon as I changed the rate plan, my phone lost its "friends and family", even know it was valid for the test of the month. I paid for it, but it was gone. Couldn't use it anyway because all calls get disconnected.
So on the day my rate plan changed, they wiped out all my blackberry settings. All the setup I had done, with all the email addresses I use were gone. I was told "its not a problem". We'll it was a problem for me because I had to re-enter them all. I was not going to start all over with them because I changed to blackberry only plan. I already had a blackberry plan, all I did was drop the voice.
So the blackberry sits in a drawer, I dropped the blackberry plan on it and I don't use the device at all. If I was going to setup the blackberry, I was going to do it with a provider that had service, not with TMOBILE.
So, to disconnect there is a $200 early terminiation fee. They terminate my calls, they terminate my email, but if I want to terminiate service, then I have to pay to leave. HOW NUTS is that.
We pay for bad service, then we have to pay to leave bad service.
TMOBILE IS BAD, they give bad service and then they hit you in the wallet for it.
Rob
newton, Massachusetts
U.S.A.
So I stopped using TMOBILE for voice calls and only used blackberry service. As soon as I changed the rate plan, my phone lost its "friends and family", even know it was valid for the test of the month. I paid for it, but it was gone. Couldn't use it anyway because all calls get disconnected.
So on the day my rate plan changed, they wiped out all my blackberry settings. All the setup I had done, with all the email addresses I use were gone. I was told "its not a problem". We'll it was a problem for me because I had to re-enter them all. I was not going to start all over with them because I changed to blackberry only plan. I already had a blackberry plan, all I did was drop the voice.
So the blackberry sits in a drawer, I dropped the blackberry plan on it and I don't use the device at all. If I was going to setup the blackberry, I was going to do it with a provider that had service, not with TMOBILE.
So, to disconnect there is a $200 early terminiation fee. They terminate my calls, they terminate my email, but if I want to terminiate service, then I have to pay to leave. HOW NUTS is that.
We pay for bad service, then we have to pay to leave bad service.
TMOBILE IS BAD, they give bad service and then they hit you in the wallet for it.
Rob
newton, Massachusetts
U.S.A.
