Complaint Review: Together Dating Services - San Antonio Texas

I've spoken with the owner/manager of this company and he is a very upstanding guy - he has gone out of his way to resolve this, and has done so impressively. The above was apparently based on miscommunication and an uncooperative 3rd party.

Together would like to respond to the complaint that Curtis has filed, and add some facts that have been left out. Firstly, we would like to say that our members' happiness with their decision to join, as well as our service, is our utmost concern. We will make every attempt to contact Curtis and resolve his complaints, or cancel his monetary balance with our company. Curtis joined our service on 3-6-07. He had responded to an online advertisement and filled out a Single's Survey on our website. Contrary to Curtis' complaint, our website is still online, and has been for over 8 years; it is www.togetherdating.com Because Curtis was not able to pay our complete membership in full, he was offered a finance option, through a very legitimate, and experienced finance company. As stated in his complaint, Curtis' contract was for 24 months. However, contrary to Curtis' complaint, his contract was calculated correctly, and will be paid off in 24 months. Additonally, and contrary to Curtis' complaint, our contract was thoroghly gone over with Curtis; as each paragraph was read to him, or by him, he was asked to initial each paragraph and sign the contract. Following Curtis' joining of our service at approximately 4:30pm on 3-6-07, his criminal background check was processed, and it was completed the next morning. Additionally, his profile and testing were evaluated and prepared for matching. On 3-7-07, Curtis was called by our Matchmaking Department with his first 2 referrals. All of the referrals made for our Clients are pre-approved with the Clients; this means that our Matchmaking Staff will call both parties of a referral, and read off the referred party's entire biography, or profile. Our Clients all have the ability to accept, or reject, any referral made for them by Together. When called by our office to approve his matches, Curtis approved both of them as acceptable on 3-8-07. Contrary to Curtis' complaint, Curtis did not call our office and inquire about cancelling his membership the next day; it was not until 3-14-07, after Curtis had both received referrals from Together, and speaking with one of his referrals, that he called to inquire about cancelling his membership. In that conversation, Curtis stated the following (which is documented on his profile): "Curtis called in wanting to find out if he could cancel his membership. He does not want to cancel his payments, just his matches. He stated that his is nervous about talking to his referrals over the phone. I encouraged him and he said he would give it a try." The next day, on 3-15-07, Curtis called our office to get one of his referrals information again. Our office made numerous follow-up calls to Curtis, on 3-22-07, 3-24-07, 3-27-07, and 3-28-07, to see how his first date went and to gather "feedback" from Curtis so we could prepare another referral. On 3-28-07, our office received the following email from Curtis: "Hi, I need to put my membership on hold for a bit, things are too hectic with work/moving/truck. Thnx, Curtis." This email is in Curtis' Membership File and is very contradictory to his complaint here; he has never, to this day, expressed dissatisfaction with our service, or his desire to cancel his membership. His email clearly states his reasons for going on hold to be personal, and not an issue of service. It is our opinion that this process is simply uncomforable for Curtis. We strongly defend everything we have done for Curtis, however, his happiness as a member is our utmost concern. We wish that Curtis would have made us aware of his discomfort; we could have resolved this long ago. Regardless, Together will make every attempt to contact Curtis, encourage him to use his membership, or cancel his entire balance with our company. We recommend to Curtis, and any Client, that they attempt to resolve their issues with our Company; we are very reasonable, understanding, and cooperative. We make every attempt to resolve most issues brought to our attention, and most are "resolvable".

Together would like to respond to the complaint that Curtis has filed, and add some facts that have been left out. Firstly, we would like to say that our members' happiness with their decision to join, as well as our service, is our utmost concern. We will make every attempt to contact Curtis and resolve his complaints, or cancel his monetary balance with our company. Curtis joined our service on 3-6-07. He had responded to an online advertisement and filled out a Single's Survey on our website. Contrary to Curtis' complaint, our website is still online, and has been for over 8 years; it is www.togetherdating.com Because Curtis was not able to pay our complete membership in full, he was offered a finance option, through a very legitimate, and experienced finance company. As stated in his complaint, Curtis' contract was for 24 months. However, contrary to Curtis' complaint, his contract was calculated correctly, and will be paid off in 24 months. Additonally, and contrary to Curtis' complaint, our contract was thoroghly gone over with Curtis; as each paragraph was read to him, or by him, he was asked to initial each paragraph and sign the contract. Following Curtis' joining of our service at approximately 4:30pm on 3-6-07, his criminal background check was processed, and it was completed the next morning. Additionally, his profile and testing were evaluated and prepared for matching. On 3-7-07, Curtis was called by our Matchmaking Department with his first 2 referrals. All of the referrals made for our Clients are pre-approved with the Clients; this means that our Matchmaking Staff will call both parties of a referral, and read off the referred party's entire biography, or profile. Our Clients all have the ability to accept, or reject, any referral made for them by Together. When called by our office to approve his matches, Curtis approved both of them as acceptable on 3-8-07. Contrary to Curtis' complaint, Curtis did not call our office and inquire about cancelling his membership the next day; it was not until 3-14-07, after Curtis had both received referrals from Together, and speaking with one of his referrals, that he called to inquire about cancelling his membership. In that conversation, Curtis stated the following (which is documented on his profile): "Curtis called in wanting to find out if he could cancel his membership. He does not want to cancel his payments, just his matches. He stated that his is nervous about talking to his referrals over the phone. I encouraged him and he said he would give it a try." The next day, on 3-15-07, Curtis called our office to get one of his referrals information again. Our office made numerous follow-up calls to Curtis, on 3-22-07, 3-24-07, 3-27-07, and 3-28-07, to see how his first date went and to gather "feedback" from Curtis so we could prepare another referral. On 3-28-07, our office received the following email from Curtis: "Hi, I need to put my membership on hold for a bit, things are too hectic with work/moving/truck. Thnx, Curtis." This email is in Curtis' Membership File and is very contradictory to his complaint here; he has never, to this day, expressed dissatisfaction with our service, or his desire to cancel his membership. His email clearly states his reasons for going on hold to be personal, and not an issue of service. It is our opinion that this process is simply uncomforable for Curtis. We strongly defend everything we have done for Curtis, however, his happiness as a member is our utmost concern. We wish that Curtis would have made us aware of his discomfort; we could have resolved this long ago. Regardless, Together will make every attempt to contact Curtis, encourage him to use his membership, or cancel his entire balance with our company. We recommend to Curtis, and any Client, that they attempt to resolve their issues with our Company; we are very reasonable, understanding, and cooperative. We make every attempt to resolve most issues brought to our attention, and most are "resolvable".

Together would like to respond to the complaint that Curtis has filed, and add some facts that have been left out. Firstly, we would like to say that our members' happiness with their decision to join, as well as our service, is our utmost concern. We will make every attempt to contact Curtis and resolve his complaints, or cancel his monetary balance with our company. Curtis joined our service on 3-6-07. He had responded to an online advertisement and filled out a Single's Survey on our website. Contrary to Curtis' complaint, our website is still online, and has been for over 8 years; it is www.togetherdating.com Because Curtis was not able to pay our complete membership in full, he was offered a finance option, through a very legitimate, and experienced finance company. As stated in his complaint, Curtis' contract was for 24 months. However, contrary to Curtis' complaint, his contract was calculated correctly, and will be paid off in 24 months. Additonally, and contrary to Curtis' complaint, our contract was thoroghly gone over with Curtis; as each paragraph was read to him, or by him, he was asked to initial each paragraph and sign the contract. Following Curtis' joining of our service at approximately 4:30pm on 3-6-07, his criminal background check was processed, and it was completed the next morning. Additionally, his profile and testing were evaluated and prepared for matching. On 3-7-07, Curtis was called by our Matchmaking Department with his first 2 referrals. All of the referrals made for our Clients are pre-approved with the Clients; this means that our Matchmaking Staff will call both parties of a referral, and read off the referred party's entire biography, or profile. Our Clients all have the ability to accept, or reject, any referral made for them by Together. When called by our office to approve his matches, Curtis approved both of them as acceptable on 3-8-07. Contrary to Curtis' complaint, Curtis did not call our office and inquire about cancelling his membership the next day; it was not until 3-14-07, after Curtis had both received referrals from Together, and speaking with one of his referrals, that he called to inquire about cancelling his membership. In that conversation, Curtis stated the following (which is documented on his profile): "Curtis called in wanting to find out if he could cancel his membership. He does not want to cancel his payments, just his matches. He stated that his is nervous about talking to his referrals over the phone. I encouraged him and he said he would give it a try." The next day, on 3-15-07, Curtis called our office to get one of his referrals information again. Our office made numerous follow-up calls to Curtis, on 3-22-07, 3-24-07, 3-27-07, and 3-28-07, to see how his first date went and to gather "feedback" from Curtis so we could prepare another referral. On 3-28-07, our office received the following email from Curtis: "Hi, I need to put my membership on hold for a bit, things are too hectic with work/moving/truck. Thnx, Curtis." This email is in Curtis' Membership File and is very contradictory to his complaint here; he has never, to this day, expressed dissatisfaction with our service, or his desire to cancel his membership. His email clearly states his reasons for going on hold to be personal, and not an issue of service. It is our opinion that this process is simply uncomforable for Curtis. We strongly defend everything we have done for Curtis, however, his happiness as a member is our utmost concern. We wish that Curtis would have made us aware of his discomfort; we could have resolved this long ago. Regardless, Together will make every attempt to contact Curtis, encourage him to use his membership, or cancel his entire balance with our company. We recommend to Curtis, and any Client, that they attempt to resolve their issues with our Company; we are very reasonable, understanding, and cooperative. We make every attempt to resolve most issues brought to our attention, and most are "resolvable".

Together would like to respond to the complaint that Curtis has filed, and add some facts that have been left out. Firstly, we would like to say that our members' happiness with their decision to join, as well as our service, is our utmost concern. We will make every attempt to contact Curtis and resolve his complaints, or cancel his monetary balance with our company. Curtis joined our service on 3-6-07. He had responded to an online advertisement and filled out a Single's Survey on our website. Contrary to Curtis' complaint, our website is still online, and has been for over 8 years; it is www.togetherdating.com Because Curtis was not able to pay our complete membership in full, he was offered a finance option, through a very legitimate, and experienced finance company. As stated in his complaint, Curtis' contract was for 24 months. However, contrary to Curtis' complaint, his contract was calculated correctly, and will be paid off in 24 months. Additonally, and contrary to Curtis' complaint, our contract was thoroghly gone over with Curtis; as each paragraph was read to him, or by him, he was asked to initial each paragraph and sign the contract. Following Curtis' joining of our service at approximately 4:30pm on 3-6-07, his criminal background check was processed, and it was completed the next morning. Additionally, his profile and testing were evaluated and prepared for matching. On 3-7-07, Curtis was called by our Matchmaking Department with his first 2 referrals. All of the referrals made for our Clients are pre-approved with the Clients; this means that our Matchmaking Staff will call both parties of a referral, and read off the referred party's entire biography, or profile. Our Clients all have the ability to accept, or reject, any referral made for them by Together. When called by our office to approve his matches, Curtis approved both of them as acceptable on 3-8-07. Contrary to Curtis' complaint, Curtis did not call our office and inquire about cancelling his membership the next day; it was not until 3-14-07, after Curtis had both received referrals from Together, and speaking with one of his referrals, that he called to inquire about cancelling his membership. In that conversation, Curtis stated the following (which is documented on his profile): "Curtis called in wanting to find out if he could cancel his membership. He does not want to cancel his payments, just his matches. He stated that his is nervous about talking to his referrals over the phone. I encouraged him and he said he would give it a try." The next day, on 3-15-07, Curtis called our office to get one of his referrals information again. Our office made numerous follow-up calls to Curtis, on 3-22-07, 3-24-07, 3-27-07, and 3-28-07, to see how his first date went and to gather "feedback" from Curtis so we could prepare another referral. On 3-28-07, our office received the following email from Curtis: "Hi, I need to put my membership on hold for a bit, things are too hectic with work/moving/truck. Thnx, Curtis." This email is in Curtis' Membership File and is very contradictory to his complaint here; he has never, to this day, expressed dissatisfaction with our service, or his desire to cancel his membership. His email clearly states his reasons for going on hold to be personal, and not an issue of service. It is our opinion that this process is simply uncomforable for Curtis. We strongly defend everything we have done for Curtis, however, his happiness as a member is our utmost concern. We wish that Curtis would have made us aware of his discomfort; we could have resolved this long ago. Regardless, Together will make every attempt to contact Curtis, encourage him to use his membership, or cancel his entire balance with our company. We recommend to Curtis, and any Client, that they attempt to resolve their issues with our Company; we are very reasonable, understanding, and cooperative. We make every attempt to resolve most issues brought to our attention, and most are "resolvable".