Stevie
Amelia,#2Author of original report
Tue, January 20, 2009
I contacted the painter to replace the ONE bush that he killed by placing his ladder between the leaves of the bush. The painter did not have any problem paying for the replacement bush which I told Mr. Abrams. The problem is that Mr. Abrams cancelled or didn't show up for any appointments made to plant the new bushes. If Mr. Abrams is truly concerned with customer satisfaction, he should've kept his appointments to take care of this situation in a timely manner.
Abramst
Cincinnati,#3REBUTTAL Owner of company
Tue, January 06, 2009
The plants were killed by the house painters stepping on them. We made arrangements to replace the dead bushes, and later found out that they were killed by the painters. We are not responsible for their negligence!! We had no contract with this person and did extra unpaid for work while we were on the job site. As for Hastas they wilt during the winter and come back in the spring, these were also transplants, again not part of the original job description. Anytime you move plants from one section of your yard to another there is no guarantee they will survive. We have tried multiple times to explain to this person that they need to contact the house painters to have this matter taken care of. All of my employees and myself take pride in a job well done and are happy to go the extra mile to make our customers happy. When we left the job the customer was happy.