- Report: #1121306
Complaint Review: Tom Tom - Amsterdam Select State/Province
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Author Not Confirmed
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Tom Tom
De Ruyterkade 154 Amsterdam, Select State/Province, Netherlands
Web:
www.tomtom.com
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Tom Tom Last "update" destroyed the touchscreen keyboard's functionality, and the device is now useless! Amsterdam
I purchased a TomTom device several years ago for use in my personal automobile. As recommended, I updated it regularly, both for software updates and for new map information. The device functioned well until the last “update” -- after which it has been rendered virtually useless and worthless.
The last “update” which I downloaded from TomTom Home 2 completely wrecked the touch-screen keyboard function, making it impossible to enter an address or a location. Since the device lacks speech-recognition capability, this has rendered the TomTom utterly useless. As a result, the value and utility of this item has been destroyed by their “update.”
What’s worse, a diligent search of their website indicates that there is no fix or repair for this “update” – and when contacted, their support staff indicated that my TomTom was “no longer supported.” It appears, then, that the “update” has had the effect of eliminating any remaining usefulness or value of this device, without any way to recover either.
