Ml
North Hollywood,#2Consumer Comment
Fri, April 03, 2009
I work in the IT supply industry which also includes computer and printer supplies such as toners and items similar. Toner Factory is know in the industry as whats called "toner pirates". What they do is attain your address, send their incredibly high priced re manufactured toner to you with an invoice. The reason these frauds still stay in business is that a company owner doesn't have the time or patience to deal with a garage run toner scam, so they pay the invoice and tell them to never call again. After seeing these reports about Toner Factory I decided to call myself. Here is how the conversation went.... Toner Factory Uh, hello? Me Yes, is this Toner Factory? Toner Factory Yes it is, who is this (very professional for a business) Me My name is Matt and I was calling to find out if you carried a certain toner I was looking for? Toner Factory Which one were you looking for? Me the 42X (the most common cartridge for network printer #1 at selling cartridge at Staples) Toner Factory I've never heard of that, what does it go to? (not a good question to ask if this is your line of business) Me Seriously? It goes to an HP 4250 Toner Factory Who is this and how did you get my number, I only do business from word of mouth (good or bad, I guess it doesn't matter to them). I'm sorry I don't have that cartridge. Toner Factory HANGS UP ON ME If someone is trying to sell a company any type of supply, that salesman should know more about the product than the buyer, its their job. Don't ever accept product unless you have ordered it.
Ml
North Hollywood,#3Consumer Comment
Fri, April 03, 2009
I work in the IT supply industry which also includes computer and printer supplies such as toners and items similar. Toner Factory is know in the industry as whats called "toner pirates". What they do is attain your address, send their incredibly high priced re manufactured toner to you with an invoice. The reason these frauds still stay in business is that a company owner doesn't have the time or patience to deal with a garage run toner scam, so they pay the invoice and tell them to never call again. After seeing these reports about Toner Factory I decided to call myself. Here is how the conversation went.... Toner Factory Uh, hello? Me Yes, is this Toner Factory? Toner Factory Yes it is, who is this (very professional for a business) Me My name is Matt and I was calling to find out if you carried a certain toner I was looking for? Toner Factory Which one were you looking for? Me the 42X (the most common cartridge for network printer #1 at selling cartridge at Staples) Toner Factory I've never heard of that, what does it go to? (not a good question to ask if this is your line of business) Me Seriously? It goes to an HP 4250 Toner Factory Who is this and how did you get my number, I only do business from word of mouth (good or bad, I guess it doesn't matter to them). I'm sorry I don't have that cartridge. Toner Factory HANGS UP ON ME If someone is trying to sell a company any type of supply, that salesman should know more about the product than the buyer, its their job. Don't ever accept product unless you have ordered it.
Ml
North Hollywood,#4Consumer Comment
Fri, April 03, 2009
I work in the IT supply industry which also includes computer and printer supplies such as toners and items similar. Toner Factory is know in the industry as whats called "toner pirates". What they do is attain your address, send their incredibly high priced re manufactured toner to you with an invoice. The reason these frauds still stay in business is that a company owner doesn't have the time or patience to deal with a garage run toner scam, so they pay the invoice and tell them to never call again. After seeing these reports about Toner Factory I decided to call myself. Here is how the conversation went.... Toner Factory Uh, hello? Me Yes, is this Toner Factory? Toner Factory Yes it is, who is this (very professional for a business) Me My name is Matt and I was calling to find out if you carried a certain toner I was looking for? Toner Factory Which one were you looking for? Me the 42X (the most common cartridge for network printer #1 at selling cartridge at Staples) Toner Factory I've never heard of that, what does it go to? (not a good question to ask if this is your line of business) Me Seriously? It goes to an HP 4250 Toner Factory Who is this and how did you get my number, I only do business from word of mouth (good or bad, I guess it doesn't matter to them). I'm sorry I don't have that cartridge. Toner Factory HANGS UP ON ME If someone is trying to sell a company any type of supply, that salesman should know more about the product than the buyer, its their job. Don't ever accept product unless you have ordered it.
Ml
North Hollywood,#5Consumer Comment
Fri, April 03, 2009
I work in the IT supply industry which also includes computer and printer supplies such as toners and items similar. Toner Factory is know in the industry as whats called "toner pirates". What they do is attain your address, send their incredibly high priced re manufactured toner to you with an invoice. The reason these frauds still stay in business is that a company owner doesn't have the time or patience to deal with a garage run toner scam, so they pay the invoice and tell them to never call again. After seeing these reports about Toner Factory I decided to call myself. Here is how the conversation went.... Toner Factory Uh, hello? Me Yes, is this Toner Factory? Toner Factory Yes it is, who is this (very professional for a business) Me My name is Matt and I was calling to find out if you carried a certain toner I was looking for? Toner Factory Which one were you looking for? Me the 42X (the most common cartridge for network printer #1 at selling cartridge at Staples) Toner Factory I've never heard of that, what does it go to? (not a good question to ask if this is your line of business) Me Seriously? It goes to an HP 4250 Toner Factory Who is this and how did you get my number, I only do business from word of mouth (good or bad, I guess it doesn't matter to them). I'm sorry I don't have that cartridge. Toner Factory HANGS UP ON ME If someone is trying to sell a company any type of supply, that salesman should know more about the product than the buyer, its their job. Don't ever accept product unless you have ordered it.
Bill Bradly
Victorville,#6UPDATE Employee
Fri, March 27, 2009
wow i am blown away at these allegations but i am looking into it and keep coming up with no it is not true we are agressive but we do not lie p.s we are NOT a telemarketing company
Bill Bradly
Victorville,#7UPDATE Employee
Fri, March 27, 2009
wow i am blown away at these allegations but i am looking into it and keep coming up with no it is not true we are agressive but we do not lie
Bill Bradly
Victorville,#8UPDATE Employee
Fri, March 27, 2009
so we use postage stamps instead of a meter what a crime better dig up j edgar hoover. every thing else is a lie made by unhappy an unhappy customer who i was rude to yes i am rude but if you do not want the toner then do not order it or sign for it. our salespleople can be aggressive but our toner is top notch and we give liberal billing. so dont let this sway you from our compamy thank you marc
Lvparalegal
Las Vegas,#9Consumer Comment
Thu, March 19, 2009
...it's a lie unless someone sues you? Perhaps there are those who would go into litigation over less than $400 but I don't know anyone who would do so. The process is simply too much trouble over such a small amount of money. I wouldn't want to take time out of my day to sit in small claims court over that amount of money, but maybe that's just me. But to say that it's either a lie or Toner Factory would have been sued...? A person lacking the motivation to sue over $389 doesn't vindicate another of deceit. And the title says Toner Factory, as does the body of the post. It doesn't say Toner World anywhere...
Laurie
Haslet,#10Consumer Comment
Thu, March 19, 2009
Phone Toner Scam: The scam artist poses as a warehouse representative or vendor and makes contact with a targeted company. He will say "This is (first name), I need the model number off your copier". If the person who answers gives this info, the scammers will try to set up a shipment of toner. Of course, the deal is so good that the offer is based on a limited supply or limited time, pressuring the employee to act fast and get their money's worth. Upon delivery, both the employee and the company are usually in for a big surprise. The price of the invoiced toner is 2-3 times higher than expected, and the scam artist threatens with legal fines if the company fails to pay.
Bill Bradly
Victorville,#11UPDATE Employee
Thu, March 19, 2009
first of all we are no longer called toner world, we are called toner factory and these reports are the result of an angry customer that i was rude to. i have a bad temper and when a customer of mine complains to much i lose it and curse them out i am an a*****e but not a scammer. this person or people want to use this as a way to get back at me. if someone wants a refund or exchange all they have to do is ask and it will be done, but so far these people have not because what they are saying is a lie period or they would have sued us