Responsibilty
Elkhorn,#2Consumer Comment
Sat, October 05, 2013
There are always 2 sides to every story. This story sounds very one sided, and I am sure that it was not a pleasant experience to have your power turned off. I have worked with utilities in the past for past due bills. As long as you follow through on your promise to pay and work with the company they are always willing to work with you. If you are uncooperative then there are consequences. Sounds like this employee was doing her job. You signed a contract and she was enforcing it. It would be interesting to hear from the Rock Energy employee as to what her side of the story was. Cooperatives are non-profit organizations, that members share in teh profit and loss of the organization. As well they offer hardship to their members. Why do people always cry foul when they are irresponsible in their actions? There are set standards that every american has (or should have)in priority of paying bills. Mortgage/Rent (Roof over your head) Utilities (heat, water, electricity), Food, Car (without transportation hard to get to work everyday). People have lossed their sense of responsibility somehow! I hope things have improved for you!
Ken
Colorado,#3Consumer Comment
Thu, September 20, 2012
Second, why would the Co-op be expected to follow YOUR payment plan? Rock Energy Co-op is a for profit organization, apparently owned by its subscribers.
If YOU don't pay the full amount, others have to make up the difference to pay your share...hardly fair is it? They aren't uncaring, just trying to survive in a tough business climate and your personal problems can't even be considered.
Sorry and perhaps you can seek community temporary help with this. Many communities offer one time assistance for problems such as this. Do NOT expect the utility to act like a charity.