Complaint Review: Toothfixer Dental - Aurora Illinois

Chad Felton was seen at our office on 12/1/05 for a new patient exam. He had had not been to a dentist in over 1 1/2/yrs. Our periodontal evaluation of his gums were that they were inflamed and had some deep pockets. My recommendation was to do a full mouth debridement, which is a diagnostic cleaning, that removes all plaque and tartat build-up. Mrs. Felton feels that he did not receive a cleaing, in actualality he did, and needs to follow-up w/ a polishing, if the gums have responded well. We should not let Insurance companies dictate treatment, we felt this is what Chad needed to get better oral health. Unfortunately, they're insurance did not pay for this type of service. I would have been glad to credit their account of the balance. We had returned her phone calls in an appropriate manner. We treat all of our patient with utmost care but sometimes isues like this arise and it's very sad that something like this arises. We wish all the best to the Feltens in future dental visits.

Chad Felton was seen at our office on 12/1/05 for a new patient exam. He had had not been to a dentist in over 1 1/2/yrs. Our periodontal evaluation of his gums were that they were inflamed and had some deep pockets. My recommendation was to do a full mouth debridement, which is a diagnostic cleaning, that removes all plaque and tartat build-up. Mrs. Felton feels that he did not receive a cleaing, in actualality he did, and needs to follow-up w/ a polishing, if the gums have responded well. We should not let Insurance companies dictate treatment, we felt this is what Chad needed to get better oral health. Unfortunately, they're insurance did not pay for this type of service. I would have been glad to credit their account of the balance. We had returned her phone calls in an appropriate manner. We treat all of our patient with utmost care but sometimes isues like this arise and it's very sad that something like this arises. We wish all the best to the Feltens in future dental visits.

Chad Felton was seen at our office on 12/1/05 for a new patient exam. He had had not been to a dentist in over 1 1/2/yrs. Our periodontal evaluation of his gums were that they were inflamed and had some deep pockets. My recommendation was to do a full mouth debridement, which is a diagnostic cleaning, that removes all plaque and tartat build-up. Mrs. Felton feels that he did not receive a cleaing, in actualality he did, and needs to follow-up w/ a polishing, if the gums have responded well. We should not let Insurance companies dictate treatment, we felt this is what Chad needed to get better oral health. Unfortunately, they're insurance did not pay for this type of service. I would have been glad to credit their account of the balance. We had returned her phone calls in an appropriate manner. We treat all of our patient with utmost care but sometimes isues like this arise and it's very sad that something like this arises. We wish all the best to the Feltens in future dental visits.