- Report: #673896
Complaint Review: Toshiba - Internet Internet
Reported By:
zetch -
richmond, Internet, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Toshiba
Internet, Internet, United States of America
Phone:
800-457-7777
Web:
www.toshiba.com
Categories:
Business Rating:
(0)
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Toshiba refuses to do warranty work within a reasonable amount of time , Internet
I have had my Toshiba laptop for 9 months and have had several issues with it. Most recently the laptop likes to randomly power down for no reason.
It is still technically under warranty so I called them to find out how to get it repaired. They said that the only option I have is to send it in to their "repair depot" and that I would have to do without having my computer or a replacement for 1 to several months as they are currently behind on repairs.
I found out that there is a repair shop about 5 blocks from my house that is authorized to do repairs by toshiba. When I called this place they said that I would have to call toshiba back to get an exception number from them so they could do the warranty work. When I called Toshiba, they absolutely refused to give me this number and were quite rude about it.
