- Report: #769539
Complaint Review: Toshiba - Irvine California
Reported By:
Costumer in Ohio -
Athens, Ohio, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Toshiba
Irvine, California, United States of America
Phone:
Web:
www.toshiba.com
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Business Rating:
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Toshiba Toshiba laptops: inferior quality, deplorable customer service Irvine, California
The hard drive of my Satellite M645 failed after less than two months of careful use. It took three calls to reach a supervisor who could make decisions (the first was an employee whose English was barely
intelligible). Even that was useless since she promised to send and email with information I needed to receive a shipping box and she didn't send it. I had to make two additional calls.
The inflexible and uncaring response: wait for an email with instructions. After I reply, they will send a box to ship the laptop; this will take 3 5 business days. It will take 7 10 business days to repair or replace the hard drive. Then they will send the laptop back to me. Total time: about three weeks. (Aren't we in the 21st century?). Absolutely no refunds and no way to expedite the lengthy process or find a viable solution that would prevent me from being without an essential work tool for three weeks. One of the employees I talked to acknowledged that they have had many problems with Toshiba hard drives.
This is the first Toshiba laptop I have purchased and now I regret it. It will definitely be the last Toshiba product I buy. The quality of the product is inferior and their customer service is deplorable.
The bottom line: do NOT buy a Toshiba Satellite laptop.
intelligible). Even that was useless since she promised to send and email with information I needed to receive a shipping box and she didn't send it. I had to make two additional calls.
The inflexible and uncaring response: wait for an email with instructions. After I reply, they will send a box to ship the laptop; this will take 3 5 business days. It will take 7 10 business days to repair or replace the hard drive. Then they will send the laptop back to me. Total time: about three weeks. (Aren't we in the 21st century?). Absolutely no refunds and no way to expedite the lengthy process or find a viable solution that would prevent me from being without an essential work tool for three weeks. One of the employees I talked to acknowledged that they have had many problems with Toshiba hard drives.
This is the first Toshiba laptop I have purchased and now I regret it. It will definitely be the last Toshiba product I buy. The quality of the product is inferior and their customer service is deplorable.
The bottom line: do NOT buy a Toshiba Satellite laptop.
2 Updates & Rebuttals
mr rik
miami,Florida,
USA
Samsung
#2Consumer Comment
Mon, September 05, 2011
is much better. Toshiba SUCKS.
coast
USAnot a rip off
#3Consumer Comment
Fri, August 26, 2011
The turnaround time is excessive but this is not a rip off.
