I have called Toshiba on several occasions due to problems that I was having. They kept me on the phone while they went elsewhere, may have been talking to other service people. Then they would come back and ask if they could call me back. I waited each time for 24-48 hours, nothing. I would get the same answer every time. I never received a call back from their tech support or anyone else. They have extremely poor customer service and/or tech support. They do not even have an email address for questions from their customers. I'm sorry that I bought a Toshiba.