- Report: #388510
Complaint Review: TotalProtect - Ft. Lauderdale Florida
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Author Confirmed
Why?
TotalProtect
1625 NW 136 Ave, Sweet 200 Ft. Lauderdale, 33323 Florida, U.S.A.
Phone:
800-474-4047
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
TotalProtect Home Service Plan refuse to repair air conditionig system in my house Ft. Lauderdale Florida
In June 2008 the air conditioning system in my house stopped working. I placed claim to TotalProtect. After the system was evaluated I was told that I would receive the decision about the repairing within 48 hours. Unfortunately I needed to call daily for the next 10 days to get any feedback. Needless to say that it was summer time and my family lived without air conditioning.
Finally I was told on the pone that my claim was denied because my house was under reconstruction. My house was not under any reconstruction or repairing. I asked to send me a formal statement with explanation for denying my claim. I was promised to receive it within a week but id did not happened. I called second time and again was told that I would receive the statement explaining the reason for denying my claim. I have not received it yet. I needed to pay 5800 dollars to repair air conditioning out of pocket.
I believe that the company failed to respond to my claim in timely manner, which caused my family additional inconvenience. I am still waiting for an explanation and I expect TotalProtect to cover my expenses as per insurance agreement.
Dmitri i
Montgomery Village, Maryland
U.S.A.
Finally I was told on the pone that my claim was denied because my house was under reconstruction. My house was not under any reconstruction or repairing. I asked to send me a formal statement with explanation for denying my claim. I was promised to receive it within a week but id did not happened. I called second time and again was told that I would receive the statement explaining the reason for denying my claim. I have not received it yet. I needed to pay 5800 dollars to repair air conditioning out of pocket.
I believe that the company failed to respond to my claim in timely manner, which caused my family additional inconvenience. I am still waiting for an explanation and I expect TotalProtect to cover my expenses as per insurance agreement.
Dmitri i
Montgomery Village, Maryland
U.S.A.
