TRG-Representative
United States of America#2UPDATE Employee
Fri, October 05, 2012
Josh,
Thanks for speaking with us as a follow-up. Josh's records were not located at the main military records facility, NPRC, in St. Louis. The facility holding his records recently moved into a new building and all expediting companies have suffered slower response times as a result. We are working with the facility to remedy this situation, but we still retrieve more than 85% of all our orders within a few business days. To date, Touchstone has helped more than 25,000 veterans retrieve their military records. Unfortunately, a few of those cases occasionally face some difficulty (sometimes within our control, which we diligently work to fix, sometimes at the hand of the government records facilities).
We give each client the opportunity to leave a review following their order, and the vast of our veteran clients receive their records in a few business days and are extremely satisfied. Just for comparison, you can access DD-214 Express reviews here: http://dd214express.com/catalog/government-dd214-express-service-pr-28.html
Josh, feel free to contact me if you have any farther questions or concerns. Thanks for your feedback.