Stoof
Pearland,#2Consumer Comment
Tue, July 31, 2012
Like you I also ordered a DD-214 through Touchstone Research Group and I also paid for the express service believing that I would have my DD-214 the same day if I submitted my request before 10 am which I did not so I expected to have it the next day which came and went and still no DD-214.
Touchstone has not responded to any of my email inquiries as to the status of my order and this morning when I called as soon as I told them I was calling regarding the status of an order they hung up on me and when I call back I get sent straight to voice mail.
I understand that things don't always work out according to plan and that there are bumps in the road which can cause delays. That I can accept. What I can not accept is an unresponsive company and being hung up on.
I will give Touchstone a few more days before I file my own "Ripoff Report" but I just wanted to post a rebuttal to backup your report as I too am experiencing the same poor customer service.