Complaint Review: TowerPoint Capital TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Towerpoint Capital a company that invests manages wireless real estate throughout the country. Towerpoint Capital works with major wireless service providers. - Atlanta Georgia

Ripoff Report REVIEW /Commitment to Customer Satisfaction

TowerPoint Capital joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us - in writing - to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). "Making things right" can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.

ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST



Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

By ED Magedson - Founder, Ripoff Report

T owerPoint Capital approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.

As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to TowerPoint Capital did just that.

TOWERPOINT CAPITAL CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

" TowerPoint Capital is a leasding wned institutional investor in and manager of wireless real estate across the United States. Since 2007, we have created long-term value for our landlord and corporate partners by emphasizing the company’s core values — Knowledge, Professionalism, Integrity, Partnership. TowerPoint's leadership team possesses fifty years of combined experience, having invested in (or financed) over $1 billion in telecommunications infrastructure and real estate-related assets. TowerPoint is headquartered in Atlanta, GA with satellite offices around the US.

TowerPoint Capital is proud to be the only institutional investor in and manager of wireles real estate, wholly owned by the firm’s senior management team. This unique corporate structure empowers TowerPoint to make serving our landlord and corporate partners our primary focus. Our firm has a rich history of partnering with some of the world’s largest financial institutions and continues to be one of the best capitalized investors in the industry. We are pleased to have the support of AllianceBernstein Private Credit Investors (press release), the private corporate credit investment platform of AllianceBernstein L.P, a leading asset manager with approximately $480 billion in assets under management. AllianceBernstein Private Credit Investors offer TowerPoint Capital significant industry knowledge, capital resources, and dependable execution.

WHY TOWERPOINT CAPITAL IS BETTER THAN THEIR COMPETITORS

" The TowerPoint partnership approach and our unique expertise as professional wireless real estate managers set us apart from our competitors.

When you accept a lease purchase offer from TowerPoint, you not only become our valued client — you become our partner. This commitment to mutual success sets us apart as a company and is continually demonstrated before, during, and after the initial transaction.

Professional Site Management Program

Active and aggressive site management can make all the difference when looking to fully capitalize on your wireless real estate. We understand that wireless real estate owners have core business priorities and they want to know they have a property aligned and trusted partner to manage administrative burdens related to their cell sites. TowerPoint lifts those burdens so they can focus on what’s most important. In addition, new revenue opportunities can come in many forms and TowerPoint has deep experience in identifying those opportunities and extracting maximum value to contribute to our revenue sharing arrangements with wireless real estate owners. Our company maintains long-standing relationships with the four major wireless service providers, publicly traded tower companies, and fiber backhaul providers. As a result, we are well-positioned in front of the next wave of network upgrades and expansion.

Comprehensive analysis

Since we view you as a partner, we perform our proprietary Site Site Valuation of your cellular site before drafting any proposals or contracts. This meticulous inspection, along with our deep industry knowledge, allows us to fully understand your asset. TowerPoint will work with you to customize a solution that aligns with your specific needs and goals. Our in-depth evaluation also allows us to point out future revenue opportunities for your wireless real estate.

Securing your site's future

Unlike other firms, TowerPoint makes a commitment to you that extend far beyond the purchase of your existing lease. We’ll do our utmost to ensure that the wireless tenants remain good stewards of your property so that your site’s value is preserved. Going further, we will actively and aggressively manage your wireless real estate and leverage our corporate partners to drive future revenue and enhance the wireless real estate wherever and whenever possible.



TOWERPOINT CAPITAL – STATEMENTS FROM JESSE WELLNER – CHIEF EXECUTIVE

" Our core values, which include professionalism and integrity instruct our daily interactions and this latest designation serves as a powerful acknowledgement of our commitment to our valued customers and partners”

TowerPoints Leadership Team including Jesse Wellner-CEO, John Gutowski-COO and Dustin Cahill, Managing Director, would like to thank you for taking the time to review TowerPoint Capital.

TowerPoint has assembled the industry’s best management team, a dedicated group of professionals with vast operating experience in telecommunications, real estate, and financial services. Our team’s strength lies in their shared commitment to innovation and creating value for our landlord and corporate partners.

At TowerPoint Capital we pride ourselves in using the highest quality SERVICE.

Best-in-class execution

While we strive to close deals as quickly and efficiently as possible, you will never feel pressured during the transaction process. Our experienced team prides itself on its Professionalism, Integrity and running a transparent process. This is why TowerPoint has earned the trust of so many site owners over the years and boasts an A+ rating by the Better Business Bureau. TowerPoint Capital is a leading institutional investor in and manager of wireless real estate across the United States. We form long-term partnerships with site owners nationwide, offering the industry’s most valuable and innovative products and services.

ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH

As stated above, TowerPoint Capital is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business.

After speaking with the management at TowerPoint Capital and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give TowerPoint Capital a positive Rating. TowerPoint Capital made efforts to ensure that all customers were satisfied and owner, CEO, or Managing Member assured Ripoff Report that the business has an improved business model that features customer satisfaction as the top priority.



STATED IMPROVEMENTS FROM TOWERPOINT CAPITAL

They're new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. TowerPoint Capital is willing to go beyond the call of good customer service and do what it takes to make things right with their customers.

TowerPoint Capital is dedicated to customer satisfaction TowerPoint Capital is dedicated to providing customers and partners best in class products and services in a transparent environment. TowerPoint Capital receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. TowerPoint Capital receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. *Any consumer not receiving satisfaction from a member of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at [email protected].

This kind of dedication to customer service means that TowerPoint Capital will do whatever it takes to make sure their customers are properly taken care of.

In the future, if anyone has any complaints or concerns with TowerPoint Capital, you are invited to contact them directly via email: [email protected] (again, please be sure to cc: [email protected] so we can keep track of the company's response and to insure customer satisfaction). You can call TowerPoint Capital directly at 678-775-0376.

As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Nett Solutions, Inc. or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report's Corporate Advocacy Program, please contact us at [email protected].



Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.

How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that TowerPoint Capital meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Consumers can feel safe confident and secure when doing business with TowerPoint Capital.

Here's why:

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, and about TowerPoint Capitals’ Commitment to Excellence and Consumer Satisfaction.

Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, a long name for a program that does a lot for both consumers and businesses alike.

Written by,

..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..

..by consumers, for consumers



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ED Magedson: Founder, Ripoff Report

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