T
L,#2Author of original report
Thu, July 20, 2006
Bottom line I took the vehicle to the dealer for an oil change and a Check Engine light and walked out without $300, hub caps and didn't have the Check Engine light repaired. So it is not the fault of Autozone in fact I never said Autozone. It is not the fact that there was $300 woth of service done to the vehicle, just not the servicve that was requested or authorized by me. Say you go to the counter of a fast food place, say to the person I am so hungry I could eat a cow, now i'm gonna start with one of them big burgers and as you are walking out yuou get a bill for $3000 for cow. Are you taking it home with you? Are you paying the bill? Of course not, that is not what you ordered. Now maybe you could use one, it would save you a lot of money in the future, reduced cost of beef. blah blah blah. I didn't ask for it to be done unless it was part of fixing light.
Tim
MONTROSE,#3Consumer Comment
Wed, July 19, 2006
OMG, you took it to Autozone for a free scan, and they told you that you needed an EGR valve. Boy, this ought to be interesting now. I think this was covered in a recent report allready. Now your saying they flushed your radiator, and changed some filters? Which filters, Fuel? Cost is looking more in line every day. Depending on the year of your Ford product, Earlier, you probably have a bad egr sensor. Later models, probably a DPFE sensor. or plugged DPFE hoses. You will not know until you have it diagnosed properly, and this does not include Autozone or any other free diag.
T
L,#4Author of original report
Wed, July 19, 2006
how were we able to get an accurate quote? We had mentioned to our neighbor what was going on and he does a lot of his own repair work, he told me that I could take the vehicle to most of the national parts stores and they hook it up to the scanner thing for FREE. So that is what we did, they told us it was a VGR valve. We called three dealers and asked how much the part was and how long it would take to install they all quoted $75 for the part and approx 1 hour labor to install, which in this area is also approx $75 an hour. Making the quote $150. Sooo lesson learned. The other is, we did not say it was all four, we said hubcaps plural, so it was more than one, but does not mean all four. I did not have them do a scheduled maint, they asked if they should replace filters or change radiator fluid and I said "yes if it were going to fix the light" as I do not know what causes it to come on you need a scanner. So I am not sure what sensor is causing it to come on. They did not hear about the check light part at all and insisted I never told anyone about the light, but they said "they found an error in their process that caused this to happen" That they did not transfer from the appointment log to the service log. Ahhh so I made an appoinment to get a check engine light fixed. The service writer didn't have that information. She writes down I WANT new filters. Maybe she doesn't even know when I say about "the light", what I am talking about. SO they have a breakdown in their process, great and that is my problem how? We had new air filter put in the vehicle 3 weeks prior when we had a new battery installed. We have the receipt. We did not have it done at the dealer because the vehicle is out of warranty, it only has 36k but it is 5 years old though. "They" had replaced the air filter too, did it need it? When I said I paid $300 for an oil change, I say that because I made an appointment for an oil change and a check engine light, and when I drop the vehicle off, I am assuming when she tells me it is going to be $300 that I am going to get those items fixed. She didn't aske me what I was dropping it off for, I did not sign anything when I dropped it off, they didn't give me anything. They claim they are a small dealer and don't do those types of things they are more informal. So I will now go to the bigger more formal dealers, because I like signing up front what they will work on.
Tim
MONTROSE,#5Consumer Comment
Tue, July 18, 2006
I have to throw in the BS card here, granted, 300 dollars for an oil change and rotate is ridiculous, you said you called three other dealers, and they said it would be 150 max to fix the check engine light. How could they tell you this without at least scanning the vehicle? No dealer in their right mind would quote the price to fix your problem over the phone. they can only quote the basic diagnostic price. It could run from $70 to $1000. Only CLEO the psycic could accurately diagnose your problem over the phone. And I've been trying to get her to work for my shop for years, to no avail. Also, you said your hub caps fell off, I can see the dealer not getting 1 cap on securely, But all 4???? NOPE!!! I'm not defending any Dealers, because as you reported, 300 for an L-O-F andn rotate is robbery, if they acually charged that much. I'm willing to bet that you had them do a scheduled maintenace, which would explain the cost. Still the dealers charge that much for a glorified Lube, Oil and filter. I think you did get ripped off buy this dealer, but I also think you have embellished this report way to much. TIM
T
L,#6Author of original report
Tue, July 18, 2006
Corecting the last sentance since this site won't let you edit. Beware They treated ME like it was my fault and that I was trying to get something for nothing but they have MY money.