Carchick
Lake Dallas,#2Consumer Comment
Sat, March 28, 2009
While I agree that the email sent by the Salesrep was unprofessional and he should have been reported, I am perplexed as to why the consumer couldn't have at least answered one email. I mean, it takes one minute to write a sentence and hit the reply button. If the Salesperson spent 2 hours showing him vehicles, etc. then that's the LEAST he can do for him. Same day calls are excessive. Dealerships need to cut out that nasty habit, respect the customer and do the next day, three day, week follow-up rule. They'd get a much better response.
Carchick
Lake Dallas,#3Consumer Comment
Sat, March 28, 2009
While I agree that the email sent by the Salesrep was unprofessional and he should have been reported, I am perplexed as to why the consumer couldn't have at least answered one email. I mean, it takes one minute to write a sentence and hit the reply button. If the Salesperson spent 2 hours showing him vehicles, etc. then that's the LEAST he can do for him. Same day calls are excessive. Dealerships need to cut out that nasty habit, respect the customer and do the next day, three day, week follow-up rule. They'd get a much better response.
Carchick
Lake Dallas,#4Consumer Comment
Sat, March 28, 2009
While I agree that the email sent by the Salesrep was unprofessional and he should have been reported, I am perplexed as to why the consumer couldn't have at least answered one email. I mean, it takes one minute to write a sentence and hit the reply button. If the Salesperson spent 2 hours showing him vehicles, etc. then that's the LEAST he can do for him. Same day calls are excessive. Dealerships need to cut out that nasty habit, respect the customer and do the next day, three day, week follow-up rule. They'd get a much better response.
Robert h
Dallas,#5Author of original report
Fri, January 30, 2009
I have spoken with DAvid Kelley and this issue has been resolved. Please close this report. Thanks
Robert h
Dallas,#6Author of original report
Fri, January 30, 2009
I have spoken with DAvid Kelley and this issue has been resolved. Please close this report. Thanks
Robert h
Dallas,#7Author of original report
Fri, January 30, 2009
I have spoken with DAvid Kelley and this issue has been resolved. Please close this report. Thanks
David
Dallas,#8UPDATE Employee
Fri, January 23, 2009
Robert, I did and I do apologize for the excessive phone calls that my salesman had made to you. Wade is a very polite salesman and I assure you that the phone calls will stop. I did verify that because you have been in the dealership multiple times the history of your visits have merged and when an email is sent through our database it sends it to all email addresses. So Wade probably was not aware of the multiple email addresses when he sent the email. The internet is a huge source of business for us. It is a great tool for gathering information. If anyone would like more information about Toyota of Dallas, please click on www.toyotaofdallas.com/Award.aspx I think you will find that we do have a great reputation for taking care of our customers. Or if you or anyone else who has done or would like to do business at Toyota of Dallas contact me directly, David Kelley, at 972-241-6655.
Andy
New York,#9Consumer Comment
Fri, January 23, 2009
you couldn't have answered the salesman's first call or reply to him e-mail by saying "I need more time to see if I can afford this car. I will call you back when I decide." That way you would of saved yourself the aggravation of avoiding his further calls and e-mails. Or if the salesman kept calling, you can say "Not interested anymore" and go to another Toyota dealer. I do agree with you that he handled it poorly by telling a customer that they were being rude to him. Perhaps, he thinks you'll feel guilty and buy a car from him. In any case, you a car dealer you more comfortable with next time.
Karl
Highlands Ranch,#10Consumer Comment
Fri, January 23, 2009
NEGATIVE PUBLICITY, and cause that Dealership to lose sales for months, and even YEARS to come! Simply do this- Make a big sign that says this: YOUR LIFE COULD BE IN DANGER IF YOU HAVE A TOYOTA BECAUSE..... And then have simple fliers made-up that say this: 'Google' this- ENGINE SLUDGE, and go to the consumeraffairs website about Toyota Engine Problems and click on 'Airbags' and read all of those complaints! This simple, yet EFFECTIVE, way to spread the word about Toyota would cause a TREMENDOUS amount of NEGATIVE OPINIONS to form about the Toyota product, wouldn't you agree? Make sure to 'Google' this- SLUDGE POEM, and read it! Make sure to 'Google' this- YOUTUBE TOYOTA SEQUOIA DEFECT, and watch the video of a Toyota Sequoia that flipped over on I-95 due to a DEFECTIVE PART! Make sure to 'Google' this- SEXUAL HARASSMENT TOYOTA, and read how one of Toyota's TOP executives TARGETTED his assistant! Make sure to 'Google' this- BUY A COROLLA GET BURNED LITERALLY, and read how Mr. Singh burned to death in his Toyota Corolla! There's LOTS more. I'm Karl, and I approve this Update! POWER TO THE PEOPLE SPREAD THE WORD ALL OVER THE WORLDWIDE WEB ABOUT TOYOTA!