Wesley Chapel Toyota
Wesley Chapel,#2REBUTTAL Owner of company
Fri, November 04, 2011
Chris,
Sometimes misunderstandings happen. I am sorry that you feel we overcharged you initially, but I can assure you it was not done on purpose. We always try to make visiting our dealership an amazing experience, and I think we missed the mark here. We did offer to refund your money and give you a free oil change.
You requested 12 free oil changes for this mistake. I am sorry, but we cannot give 12 free oil changes. Each oil change costs us around $50 when you add in all the parts costs and labor fees. 12 oil changes would cost us $600 dollars. If we gave out that many we would be out of business very quickly!
Again, sorry for your troubles.
John Williams
Chris
Land O lakes,#3Author of original report
Thu, June 09, 2011
06/08/2011
After numerous calls to the dealership and the 800 customer service line. I finally on 05/27/2011 received a call from the dealership.
They promised me that they would look into it and cut me a refund check that monday (06/31/2011). I called yesterday and left a message with Jose Lopez to please contact me.
So far I haven't received a callback from my followup.
I haven't received my refund.
But they did offer me 1 free oil change to keep me as a loyal cutomer. (WOW)