- Report: #1389421
Complaint Review: Tracfone - Nationwide
-
Author Confirmed
Why?
Tracfone
Nationwide, USA
Phone:
800-867-7183
Web:
www.tracfone.com
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Tracfone Did not rollover minutes I paid for Miami Florida
Bought a new Tracfone frome HSN, contacted Tracfone on the !4th, 17th and 20th of July 2017 my end of service date was the 29th of July 2017. Attempted to deactivate old phone and transfere my minutes (3678) and text (4371) to new phone. They could not perform this operatio before the end of my service date. They are now telling my I'm out the minutes and text that I pre paid for.
1 Updates & Rebuttals
TF01
Florida,USA
Tracfone Did not rollover minutes I paid for Miami Florida
#2UPDATE Employee
Wed, August 02, 2017
Hi Robert,
I work with TracFone Wireless and I have read your post in this blog. I regret to hear that your phone number was not transferred on the first time you called our Customer Care Center. I understand how this has been an inconvenience for you. The transaction should have been processed right away. However, please allow us to fix this issue. Feel free to contact us via chat at http://bit.ly/2gQCmUz for further assistance. We look forward to resolve your concern. Thank you.
Mellannie
TracFone Wireless
