- Report: #1329896
Complaint Review: TRACFONE/HSN - Internet
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Author Not Confirmed
Why?
TRACFONE/HSN
Internet, USA
Phone:
1-800-867-7183
Web:
TracFone.com/HSN
Categories:
Business Rating:
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TRACFONE/HSN tracfone&HSN are rip off COMPANY's Miami Florida
I purchased a Trac Fone from HSN online in March of 2016 with a 2 year extened warranty. My phone stopped working that same month, But having a BA in electronics and computer science I was able to reset the phone to get it to work. Well that lasted for about 3 months before it came up with an error code saying that the android had stopped working.
So HSN informed me to send it back to trac fone to get it fixed, So I did and at the time I sent it back to them it had over 1100 minutes of talk time and 978 texts + 1100 MB of data left on it. When I got it back it still had all of the talk,text&data left on it from when I sent it in to be fixed. I reactivacted it on 9/23/2016. The very next day less then 14 hours later all of my 1100+ MB of data MAGICLY vanished. I use the mobile data when I go to my Doctor once a month. Well I had seen him on 09/08/2016 so I had not turned on my mobil data. I have WI-FI at home and use that when home so that it does not use up my data.
So I called Trac Fone and got a call center not even in the UNITED STATES the Gentleman and I use that discription for him very loosely as when he was talking to me BURPED in my ear and never said excuse me or anything like that. He then said he could not bring up how much data was left on the phone when I had reactivacted it the day before. They have to be able to do this per FCC regulations. So they not only lie right to your face but they do not follow FCC REGULATIONS.
I warn everyone out there do not buy anything from either one of these companies they do not stand behind there warranties what so ever. They did not send me a new phone but a reconditioned one with scratches all over it and the screen.
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