Complaint Review: Transamerica Premier life insurance Company - Cedar Papids Iowa

I am writing to inform the consumer whom has invested money over the years into life insurance policies. Please check your insurance company regularly and not just assume everything is well taken care of. In my situation I purchased life insurance for my daughter 13 years ago 2003 with Monumental Insurance. I set up my account whereas the money will be automatically withdrawn from my checking account each month. Within the last 2 years Monumental merged or fell under and is now under the name Transamerica Premier Life Insurance. No problem..I received a letter stating there is no basic contract change. However, these people change agents like I change socks. Still no problem. Money is withdrawn each month from my checking account. 2 weeks ago I got a call from the most recent agent by the name of "Carmen" district 8f, f8 12 agency, in Schamburg Illinois 1847-466-5600. Carmen called me to set up an appointment. She did not state the purpose but we set up an appointment anyway.

I took a day off work to meet Carmen at 4:00 p.m. that Monday and she did not show up. Not only did she not show up she did not call and say she could not make it, running late, etc. I thereafter called Carmen at 4:15 p.m. while sitting on the porch waiting for her and she told me she was on the other side of town can we reschedule. I then replied "at what point were you going to call me"? And she then hung up on me. I could not believe this. I then called the district office 847-466-5600 and left a message detailing the conversation and attitude of Carmen. Carmen called me an hour later telling me her phone died out. I hung up. I called the district office again the next day and ask to speak to a supervisor/manager and a lady by the name of Michelle stated that she had received my message and Carmen hadn't hung up on me her phone died out. I stated that "she told you that after you told her about my voice message" She then said I hadn't spoken to her. Well how did you know her phone had died out?

May I please speak to a supervisor/manager. She then told me the supervisor will not be back until Thursday I will give her your message. O.K. thank you. Thursday came and went which is now 3 days later. I called and spoke to Michelle again and ask to speak to a supervisor/manager because this issue is not going to go away. Your agents subjective attitude is unprofessional. Your company called me to make an appointment. I did not call you. You rearranged my schedule and now you are avoiding me. This is not good. This is a bad sign of business. I would like to close my account. Send me the surrender letter and close this account. Now to the consumer who has read everything. It might not appear to be a big deal here but it really is. I had the same tale tale signs years ago with an insurance company and when it was time for that company to pay out I had to go to court and sue in order to get paid and  it took me over 2 years.

If you running into insurance companies who have employees who cover for their miss deeds you should look else where. There are many reputable companies out here. Such as State Farm All State etc. you might pay a little more but you are covered. These people have never let me down. Finally, an attitude, character, behavior is learned. It becomes a condition when its done regularly. These people had no problem closing my account and sending me a surrender letter in the mail. Which I got in 2 days. But I can guarantee you the Corporate, investors, etc. think differently. Thank you for reading. Have a great day.