- Report: #280863
Complaint Review: Transcend USA - Orange California
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Transcend USA
1645 North Brian Street Orange, 92867 California, U.S.A.
Phone:
714-921-2000
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TranscendTranscend USA, Rebatestatus.com denied rebate Orange California
I had sent in my rebate offer for purchasing 1GB of DDR2 memory at Fry's electronics and sent in the rebate offer, proof of purchase, and the UPC code from the packaging to the location shown on the rebate form (a place in New York State), and using their site, did indeed find they processed it around Septemer 24, 2007, but were unable to process it, due to the fact I had submitted the wrong UPC code (there was only ONE on the entire package).
So I sent an email to Patricia Cullen at Transcend (in addition to speaking with her on the phone), and apparently, this problem seems to be wide spread (it's NOT transcend's fault that the rebate center in NY State seems to be playing loose and fast with what they require), but it appears i'm out my $40.00 rebate, as I've not received any notification as to how to submit the correct portion of the packaging (since it's been recycled into something else 2 months ago when I threw it out).
I would like to say that transcend seems to be as much of a victim here as I am, as Ms. Cullen told me that the company has to deal with this type of an issue far too often.
Dogbert2
Las Vegas, Nevada
U.S.A.
So I sent an email to Patricia Cullen at Transcend (in addition to speaking with her on the phone), and apparently, this problem seems to be wide spread (it's NOT transcend's fault that the rebate center in NY State seems to be playing loose and fast with what they require), but it appears i'm out my $40.00 rebate, as I've not received any notification as to how to submit the correct portion of the packaging (since it's been recycled into something else 2 months ago when I threw it out).
I would like to say that transcend seems to be as much of a victim here as I am, as Ms. Cullen told me that the company has to deal with this type of an issue far too often.
Dogbert2
Las Vegas, Nevada
U.S.A.
2 Updates & Rebuttals
Dogbert2
Las Vegas,Nevada,
U.S.A.
Rebate Received
#2Author of original report
Mon, December 03, 2007
Hello, In order to be fair to Transcend USA, I would like the forum to know that through the efforts of Patricia Culley at Transcend, I received my rebate for $40 for the 1GB of DDR2 memory I purchased earlier this year. Kudos to Transcend for insuring it's customers get the rebates they are entitled to... Dogbert2
Dogbert2
Las Vegas,Nevada,
U.S.A.
Situation Update
#3Author of original report
Tue, October 30, 2007
Well, I got some e-mail from Patricia Culley (I mis-spelled her name in the original posting), telling me that rebatestatus.com had reversed two of the values in the UPC code (seems impossible, unless you are typing in the number by hand and not using a scanner), and in checking on rebatestatus.com, it now shows my rebate should be mailed out in mid-December, so I'll keep everyone posted to see if I get the rebate, or if they are just stringing me along. I also filed a complaint with the BBB in NY state (which referred the matter to BBB of phoenix, AZ), so I will see what comes of that as well. Like I said before, I think a lot of good companies are getting a bad rep. by these rebate firms, and they have to work much harder to get the customer the rebate owed him or her for that reason (making rebate offers hard to comply with is one reason why many stores have done away with them in the first place, e.g. - Best Buy). Kudos to Transcend Memory for going the extra mile to help out someone who buys their products.
