- Report: #721500
Complaint Review: Travelodge - la mesa California
-
Author Not Confirmed
Why?
Travelodge
7911 University Ave la mesa, 91941 California, United States of America
Phone:
619-466-5988
Web:
travelodge.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Travelodge la mesa, ca Oscar Calcie, and Anal Shah Races and Bigot la mesa, California
Report Attachments
April 24, 2011
On April 21, 2011 my wife and I began the check in process at Travelodge La Mesa
7911 University Ave
La Mesa, CA 91941
619-466-5988 Check-In: Thursday, April 21, 2011-04:00 PM
Check-Out: Saturday, April 23, 2011-11:00 AM
Room 1: Jessica Duran
Confirmation # 57038966.
We had been on the road from Stockton, CA to San Diego for 7 plus hours and unloading all of are daughter belongings for about 3 hours. Needless to say we were tried, sweaty, a little dirty, and dressed in are work clothes. We still had the U haul we used for the move and parked it in the Travelodge parking area. As we approached the check-in counter we were not greeted in a friendly manner. The man simply stated what do you want.
My wife Jessica Duran stated we were here to check-in. The man asked for I.D. and a credit card. Jessica asked him why he needed a credit card. He did not answer. She asked again stating our daughter had already paid through price-line, and he mumbled something about thats between you and price-line. She asked again and still no answer. I then asked him in a stern voice what do you need this card for? He stepped back, looked at me and steered for a few seconds. He then yelled out, no one raises their voice to me especially white trash, get out now, get out or I will call the policy. He then ran around to counter in a very confronting behavior. I said f you we are leaving you crazy a.. hole. He continued yelling obscenities at us even as we were trying to leave. At no time did we ever resist he just went crazy. He even followed us out to the parking lot were I said we are leaving give it a rest. He then called me white trash again and follow us to the U haul where he blocked our exit. I told him we had no choice but call the police because he was not allowing us to act on his request that we leave. We wanted to go and leave this crazy man behind. He quickly moved and we left.
We are including many links to several web sites so anyone who reads this will understand, we are not making this up. In fact this behavior is common place at this Travelodge and with Oscar Calcie, and Anal Shah.
Beware and use sites like this before booking!!!!
http://www.ripoffreport.com/hotel/travelodge-la-mesa-c/travelodge-la-mesa-ca-7911-un-a4cfb.htm
http://www.ripoffreport.com/
Another place to find reviews
http://www.hotels.com/ho141834/travelodge-la-mesa-ca-la-mesa-united-states/ - reviews
As a result of all this price-line is refusing to refund. So after reading all the complains I can find, it is quit obvious to me that this is a legal rip-off. I also see a distinct pattern of behavior. The management clearly discriminates the customer. If you are the right race you get to stay. If not you will be monitored until you do something wrong and then you will be threaten as we were and as others were, and then thrown out. The white trash comment will be given to a lawyer to see if we were victims of a hate crime. We are going to the police to see if a hate crime has been committed also.
We are asking anyone that has been victimized by this travelodge to contact us. We believe the individuals at this establishment our races and bigots.
We believe this is important. Anyone can run their business as they want. They cannot however discriminate.
Please contact Sid Walker and or Jessica Duran
We are including all of our correspondence in this communication below.
email
Stephanie Cortez
cell (209)
--- On Wed, 4/6/11, Priceline.com Customer Service <[email protected]> wrote:
From: Priceline.com Customer Service <[email protected]>
Subject: Your priceline.com Itinerary for La Mesa, CA - Apr 21, 2011 (Itinerary #101-316-393-37)
To:
Date: Wednesday, April 6, 2011, 10:24 PM
To view this email as a web page, go here. Flights | Hotels | Cars | Packages | Cruises | Tours & Attractions | PriceBreakers
Sign-in | My Profile | My Trips | Check your request | Help
Thank you for booking your trip with priceline. A copy of your itinerary is shown below. Click here to access your complete itinerary details and receipt, along with other important information for your request number 101-316-393-37.
Hotel Details
Travelodge La Mesa
7911 University Ave
La Mesa, CA 91941
619-466-5988 Check-In: Thursday, April 21, 2011-04:00 PM
Check-Out: Saturday, April 23, 2011-11:00 AM
Room 1: Jessica Duran
Confirmation # 57038966
Summary of Charges
Apply for our new priceline rewards Visa card today and you can earn up to $50 cash back on your first purchase. Plus, enjoy these additional benefits:
- Earn double, triple, or even quadruple points on priceline.com purchases
- Redeem your points for anything you buy ($25 minimum)
Room Cost (avg. per room, per night): $52.99 (USD)
Number of Rooms: 1
Number of Guests Per Room: 2
Number of Nights: 2
Room Subtotal: $105.98 (USD)
Taxes and Fees: $10.14 (USD)
Total Room Cost: $116.12 (USD)
Frequently Asked Questions
Can I add nights to my hotel reservation?
Can I add rooms to my reservation? Can I change or cancel my hotel rooms?
Can I check-in early or late??
Hotel Special Requests
Self help Contact Us
Customer Service
If you need assistance with this or any other priceline purchase please contact a customer service representative at the number below. Please have both your request number and the phone number you provided when you placed your request when you call. Thanks again for using priceline.
Customer service Phone Number: 1-800-657-9168 Your Request Number: 101-316-393-37
Phone Number You Provided: 209
Email price line
Only willing to refund
Stephanie Cortez
cell (209) 601-4259
--- On Sat, 4/23/11, 'Customer Service <[email protected]> wrote:
From: 'Customer Service <[email protected]>
Subject: Your Hotel Request 10131639337 (KMM38109648I15977L0KM)
To:
Date: Saturday, April 23, 2011, 1:25 PM
Dear Jessica,
Thank you for your patience while we researched your quality issue with
the Travelodge La Mesa.
We appreciate that you have taken the time to provide us with your
feedback. We demand the same service for our customers as any travel
agency and we are truly sorry to hear of your experience.
We have documented your experience and a Customer Service manager will
review your concern and provide feedback to the travel partner team. If
you have not already done so, we urge you to share your experience
directly with our travel partner.
We have contacted the hotel and spoken with Anal (Front Desk). The hotel
has apologized for the inconvenience you had and they have approved a
refund for your reservation. Hence we have processed a refund to your
credit card for the same.
Hotel Confirmation Number: 10131639337
Amount refunded: $65.73
Your refund will be processed by our system within 1 business day. It
may take up to 5 business days for your bank to post the refund to your
account.
We appreciate your business and thank you for sharing your experience
with us.
Thank you for giving us the opportunity to assist you!
Sincerely,
Murtaza P
Customer Relations Specialist
On April 21, 2011 my wife and I began the check in process at Travelodge La Mesa
7911 University Ave
La Mesa, CA 91941
619-466-5988 Check-In: Thursday, April 21, 2011-04:00 PM
Check-Out: Saturday, April 23, 2011-11:00 AM
Room 1: Jessica Duran
Confirmation # 57038966.
We had been on the road from Stockton, CA to San Diego for 7 plus hours and unloading all of are daughter belongings for about 3 hours. Needless to say we were tried, sweaty, a little dirty, and dressed in are work clothes. We still had the U haul we used for the move and parked it in the Travelodge parking area. As we approached the check-in counter we were not greeted in a friendly manner. The man simply stated what do you want.
My wife Jessica Duran stated we were here to check-in. The man asked for I.D. and a credit card. Jessica asked him why he needed a credit card. He did not answer. She asked again stating our daughter had already paid through price-line, and he mumbled something about thats between you and price-line. She asked again and still no answer. I then asked him in a stern voice what do you need this card for? He stepped back, looked at me and steered for a few seconds. He then yelled out, no one raises their voice to me especially white trash, get out now, get out or I will call the policy. He then ran around to counter in a very confronting behavior. I said f you we are leaving you crazy a.. hole. He continued yelling obscenities at us even as we were trying to leave. At no time did we ever resist he just went crazy. He even followed us out to the parking lot were I said we are leaving give it a rest. He then called me white trash again and follow us to the U haul where he blocked our exit. I told him we had no choice but call the police because he was not allowing us to act on his request that we leave. We wanted to go and leave this crazy man behind. He quickly moved and we left.
We are including many links to several web sites so anyone who reads this will understand, we are not making this up. In fact this behavior is common place at this Travelodge and with Oscar Calcie, and Anal Shah.
Beware and use sites like this before booking!!!!
http://www.ripoffreport.com/hotel/travelodge-la-mesa-c/travelodge-la-mesa-ca-7911-un-a4cfb.htm
http://www.ripoffreport.com/
Another place to find reviews
http://www.hotels.com/ho141834/travelodge-la-mesa-ca-la-mesa-united-states/ - reviews
As a result of all this price-line is refusing to refund. So after reading all the complains I can find, it is quit obvious to me that this is a legal rip-off. I also see a distinct pattern of behavior. The management clearly discriminates the customer. If you are the right race you get to stay. If not you will be monitored until you do something wrong and then you will be threaten as we were and as others were, and then thrown out. The white trash comment will be given to a lawyer to see if we were victims of a hate crime. We are going to the police to see if a hate crime has been committed also.
We are asking anyone that has been victimized by this travelodge to contact us. We believe the individuals at this establishment our races and bigots.
We believe this is important. Anyone can run their business as they want. They cannot however discriminate.
Please contact Sid Walker and or Jessica Duran
We are including all of our correspondence in this communication below.
Stephanie Cortez
cell (209)
--- On Wed, 4/6/11, Priceline.com Customer Service <[email protected]> wrote:
From: Priceline.com Customer Service <[email protected]>
Subject: Your priceline.com Itinerary for La Mesa, CA - Apr 21, 2011 (Itinerary #101-316-393-37)
To:
Date: Wednesday, April 6, 2011, 10:24 PM
To view this email as a web page, go here. Flights | Hotels | Cars | Packages | Cruises | Tours & Attractions | PriceBreakers
Sign-in | My Profile | My Trips | Check your request | Help
Thank you for booking your trip with priceline. A copy of your itinerary is shown below. Click here to access your complete itinerary details and receipt, along with other important information for your request number 101-316-393-37.
Hotel Details
Travelodge La Mesa
7911 University Ave
La Mesa, CA 91941
619-466-5988 Check-In: Thursday, April 21, 2011-04:00 PM
Check-Out: Saturday, April 23, 2011-11:00 AM
Room 1: Jessica Duran
Confirmation # 57038966
Summary of Charges
Apply for our new priceline rewards Visa card today and you can earn up to $50 cash back on your first purchase. Plus, enjoy these additional benefits:
- Earn double, triple, or even quadruple points on priceline.com purchases
- Redeem your points for anything you buy ($25 minimum)
Room Cost (avg. per room, per night): $52.99 (USD)
Number of Rooms: 1
Number of Guests Per Room: 2
Number of Nights: 2
Room Subtotal: $105.98 (USD)
Taxes and Fees: $10.14 (USD)
Total Room Cost: $116.12 (USD)
Frequently Asked Questions
Can I add nights to my hotel reservation?
Can I add rooms to my reservation? Can I change or cancel my hotel rooms?
Can I check-in early or late??
Hotel Special Requests
Self help Contact Us
Customer Service
If you need assistance with this or any other priceline purchase please contact a customer service representative at the number below. Please have both your request number and the phone number you provided when you placed your request when you call. Thanks again for using priceline.
Customer service Phone Number: 1-800-657-9168 Your Request Number: 101-316-393-37
Phone Number You Provided: 209
Email price line
Only willing to refund
Stephanie Cortez
cell (209) 601-4259
--- On Sat, 4/23/11, 'Customer Service <[email protected]> wrote:
From: 'Customer Service <[email protected]>
Subject: Your Hotel Request 10131639337 (KMM38109648I15977L0KM)
To:
Date: Saturday, April 23, 2011, 1:25 PM
Dear Jessica,
Thank you for your patience while we researched your quality issue with
the Travelodge La Mesa.
We appreciate that you have taken the time to provide us with your
feedback. We demand the same service for our customers as any travel
agency and we are truly sorry to hear of your experience.
We have documented your experience and a Customer Service manager will
review your concern and provide feedback to the travel partner team. If
you have not already done so, we urge you to share your experience
directly with our travel partner.
We have contacted the hotel and spoken with Anal (Front Desk). The hotel
has apologized for the inconvenience you had and they have approved a
refund for your reservation. Hence we have processed a refund to your
credit card for the same.
Hotel Confirmation Number: 10131639337
Amount refunded: $65.73
Your refund will be processed by our system within 1 business day. It
may take up to 5 business days for your bank to post the refund to your
account.
We appreciate your business and thank you for sharing your experience
with us.
Thank you for giving us the opportunity to assist you!
Sincerely,
Murtaza P
Customer Relations Specialist
Report Attachments
2 Updates & Rebuttals
walker.sidney
stockton,California,
USA
RACIST
#2Author of original report
Sun, June 26, 2011
he is a RACIST and BIGOT ENJOY your stay there!!!!!!
bruce2954
Maine,USA
Mistakes on both sides
#3Consumer Suggestion
Sat, June 25, 2011
When you use a 3rd party reservation, you have to prepay and it's hard to get your money back. It creates the same problems as a debit card. When you prepay, you're paying before you know if you're satisfied with the the room or if you have to cancel the reservation. Clearly, you had no reason for raising your voice, but their actions were inexcuseble. Did the police come? He certainly broke the law by not letting you leave and harassing you. You should've filed a criminal complaint.
