- Report: #35909
Complaint Review: TreeHouse Marketing - 740 North 530 East Orem Utah
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TreeHouse Marketing
400 West 5050 North Provo Utah 84604 740 North 530 East Orem, 84058 Utah, U.S.A.
Phone:
801-836-3433
Web:
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TreeHouse Marketing consumer fraud ripoff North Provo Utah
On August 28th 2002 I purchased the Slim Patch from Tree House Marketing. I was told I would receive the product in 10 days.
I was informed that I could purchase a 30 day supply for $20.00 but that they would send me a 90 day supply and that if I was not satisfied with the product that I could return it in 30 days and they would not charge me the additional $199.95 for the additional 2 months.
I did not get the product until Oct 1st, 2002. Sara said that the product was on back order and it was coming from overseas.
When I finally received the slim patch I called and told Sara that I received it and she said that she would document it.
I returned the product on October the 9th via U.S Postal Service Delivery confirmation number 0301 0120 0009 0832 0148. They received it on Oct the 11th yet on Oct 23rd, 2002 they still debited my account for $199.95.
After numerous calls I spoke to Sara and Heather the receptionist. They would not let me speak to any manager stating every time that I called that they were in a meeting.
I called customer service at the time they directed and sat on hold for 30 minutes each time and no one came to the phone. A couple of times that I did get through they said yes your name is on the list to get reimbursed bla bla bla
I have faxed, emailed and called and no one has ever returned my call. I have faxed the confirmation that they received the product that I returned as well.
Now Jason Turley from TreeHouse Marketing is telling me that he has no record of when I received the product and that he is not going to return the $199.95 that he stole from my account.
This is not over Mr. Turley. Both the Orem and the Provo Police Detectives will be contacting TreeHouse Marketing.
Jackie
Mountain View, California
I was informed that I could purchase a 30 day supply for $20.00 but that they would send me a 90 day supply and that if I was not satisfied with the product that I could return it in 30 days and they would not charge me the additional $199.95 for the additional 2 months.
I did not get the product until Oct 1st, 2002. Sara said that the product was on back order and it was coming from overseas.
When I finally received the slim patch I called and told Sara that I received it and she said that she would document it.
I returned the product on October the 9th via U.S Postal Service Delivery confirmation number 0301 0120 0009 0832 0148. They received it on Oct the 11th yet on Oct 23rd, 2002 they still debited my account for $199.95.
After numerous calls I spoke to Sara and Heather the receptionist. They would not let me speak to any manager stating every time that I called that they were in a meeting.
I called customer service at the time they directed and sat on hold for 30 minutes each time and no one came to the phone. A couple of times that I did get through they said yes your name is on the list to get reimbursed bla bla bla
I have faxed, emailed and called and no one has ever returned my call. I have faxed the confirmation that they received the product that I returned as well.
Now Jason Turley from TreeHouse Marketing is telling me that he has no record of when I received the product and that he is not going to return the $199.95 that he stole from my account.
This is not over Mr. Turley. Both the Orem and the Provo Police Detectives will be contacting TreeHouse Marketing.
Jackie
Mountain View, California
2 Updates & Rebuttals
that should be lame
#20
Fri, November 22, 2002
corrections that should be Lame
Mr Turleys laim excuss
#30
Fri, November 22, 2002
This is an email that I got from Mr. Turley Jackie, I am sorry that you feel this way. I am more than happy to work wtih Det. Ames on this. But if you didi not return it within the time frame, that would be good to post to the message boards as well. I am not sure why you would want a refund after you did not abide the terms of the contract. If you would like to discuss this matter further, feel free to give me a call. My reply to him was that I want to see his shipping record to see when the item was shipped to me...The item was suppose to be shipped in 10 days it was not. The item was on back order coming from the UK that is what Sara said...YOU must have a recored of when the item was shipped to me. Show it to me if you can.
