Triple AC Ranch
#2UPDATE Employee ..inside information
Mon, July 29, 2013
Ma'am,
1. Triple AC Ranch and ALL office staff were in documented and CONSTANT contact with you concerning these matters, including our company owner. The company owner personally took on communication with you and your husband as a good sign of customer service and to give you updates.
2. As stated in our communication with you, your emphasis for a 2 day route from TX to NC was brought up after we had picked your horse up.
3. This route was delayed majorly after pickup and your horse was boarded at a SAFE and reputable facility while our major mechanical issues were repaired on our company vehicle.
4. This was the most severe delay in our company's history, almost 4-5 days, while our deisel engine had to be completely uninstalled, a new one bought and sent to an unfamiliar mechanic, and repaired at a facility almost 1500 miles from our home base. Triple AC Ranch is completely aware of the inconveniencs this delay caused to your schedule, and apologize. But under these circumstanes we did offer the following:
A. Your horse was unloaded and boarded at a safe facility during this time
B. Triple AC Ranch, including the company owner, updated you daily as to our status with the repairs.
C. Utilized trying to find other transporters to transport your horse from the area of our delay to your home (with no transporting being in this area and able to complete at Triple AC Ranch's cost)
D. Refunding you over half of the amount we quoted you as a sign of our understanding and good customer service.