- Report: #1238476
Complaint Review: True Derma - California
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Author Confirmed
Why?
True Derma
92116 California, USA
Phone:
8773342691
Web:
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True Derma Dermserum Fake AT&T survey with "free" gift of dermserum San Diego California
I filled out what appeared to be a survey from AT&T that promised a free gift. There were several gifts to choose from one of which was a skin serum. It suggested that all I had to do was to pay shipping. However, I was later charged over $98 for the serum. When I called to say I hadn't ordered the product, I was told that I had been enrolld in a "free trial" and that, when I didn't cancel within 14 days, I was charged for the product I received and enrolled in a subscription. When I told them that I hadn't signed up for a trial, I had been told I would receive a free gift, the agent told me that I should have read the terms and conditions more carefully. When I told her that this was a scam and that I would report them, she said she could refund 1/3 of my money. I did receive an email saying my "subscription" had been cancelled and another saying that I would be refunded $29.52. At this point, I'm not sure whether either is true.
